Received 7 defective Nexus 7's and Google is now refusing RMA's

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I find no redeeming value to this thread, as the OP feels fully justified in exchanging huge numbers of N7's and the vast majority of members here disagree. I beseech the mods to put this thread out of its misery. I logged in today to see if it had already been closed, but alas it's alive and well and I APOLOGIZE in advance for adding to the noise.

Die, thread, die!!!!!

There are a few threads on here I'd like to see die. When someone jumps in at post 100 and something, they really have nothing to offer but taking the thread in another direction. Reason being is that mostly no one goes back and reads every post from post #1.

Although, it is interesting to see the direction some of these threads take sometimes. It's almost predictable at times, especially when you get people from all over and different backgrounds offering their opinions. You never know what is going to be said next.

 

[pauldroidr2d2]

Read my question to you. The Kia costs less than the BMW (both are brand new). Yet, they both have headlights. With me so far? The lights flicker on the Kia but not the BMW. You take the Kia back to the dealer and he/she says "Sorry, you really didn't pay that much for this car. If you don't want the lights to flicker, you should have bought a BMW. ". You would accept that? You would happily drive off in your brand new, light flickering Kia because according to you, you get what you pay for.

That's acceptable to you? Looking for a simple yes/no answer.

No offense to Kia owners. They do make some fine cars now. Maybe a Yugo would have been a better example.

Wow! I can't believe anyone is arguing that because a Nexus 7 is one of the more reasonably priced tablets is priced less than other tablets people should accept defects.

Do Kindles, or Nooks, have similar problems (since they have similar prices)?

Sent using my Verizon Galaxy Nexus

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Wow! I can't believe anyone is arguing that because a Nexus 7 is one of the more reasonably priced tablets is priced less than other tablets people should accept defects.

Do Kindles, or Nooks, have similar problems (since they have similar prices)?

Sent using my Verizon Galaxy Nexus

Do Kindles and Nooks have the latest hardware and a free market? Hmmmmmmm

 

[dmmarck]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Do Kindles and Nooks have the latest hardware and a free market? Hmmmmmmm

Yeah Kindles and Nooks are quite simply not in this class.

 

[1812dave]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Wow! I can't believe anyone is arguing that because a Nexus 7 is one of the more reasonably priced tablets is priced less than other tablets people should accept defects.

Do Kindles, or Nooks, have similar problems (since they have similar prices)?

Sent using my Verizon Galaxy Nexus

Paul, I think you are missing the point that we (those who find it unproductive, shall we say to repeatedly exchange the N7) who have suggested to the OP that he find ANOTHER tablet, more to his liking. he OBVIOUSLY doesn't like the quality control of the Nexus and seems to be wasting his time and Google's patience. I don't see why they should continue to replace his devices after so many replacements. this could go on forever, judging by his comments about what he finds wrong with each unit. Nexus 7 and OP are just not compatible!!

Not once, did I say that consumers should accept defects. What I AM saying is that the OP is unlikely to ever be happy with a Nexus 7 if he were to exchange dozens of them (again, going by HIS comments). Remember what Kenny Rodgers said? You gotta know when to hold 'em and know when to fold 'em. Now's the time to fold 'em...

 

[ScandaLeX]

I dont know how long I would be able to do something like this before moving on. It's a funky situation when you have your heart set on the latest & greatest.
Me, I didnt get caught in the Nexus hype. It lacked what was important to me so and I dont like the color which is why I opted for something else.

I'm happy with my purchase but if it weren't up to snuff it would've definitely gone back for an exchange.

Tap'n from my White SGT2 7.0 SE

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Nah, I'm in the right forum. Low quality build is just a bunch of defects rolled into one product. How do you know what Google chose to do when they released the Nexus 7? You must be very informed.

Low quality build is not a defect! If the screen creaks or lifts clear of the bezzel then that isn't a fault - its just lower standard build!! Google choose to release at a low price point with a high spec! Would you rather it be less for more?

If you think so then your on the wrong forum - you should be looking at another that starts with an A!! There's plenty of other Tablets out there at a higher price point and no doubt better build quality so go buy one of those instead of moaning about the quality of a budget one!!!

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Actually, the Transformer Prime is almost as poorly put together. I went through 2 with screen lift before settling on one that has just a pin sized spot of light bleed in the center of the screen. Also, what in the assembly process for a Transformer Prime would cost more than the Nexus 7? Unless that you want to argue that they're manufactured on different lines, which is possible, but would cost more money initially upfront to find, retool, run production samples, QA and all the neat things that go into producing a tablet. Anywho, I don't agree that the Tranformer Prime is any more complicated to manufacture.

You are quite correct that it is only a bit of glue and another screw or two but when you times that by 5 or 6 million (or 10 or12!) Then it becomes a big cost and that will be the difference between building a Transformer and a Nexus! The cost between a premium device and a quality device is pretty low, certainly considerably less than the price they sell for, the same as a small car and a luxury limo don't cost massive amount more to manufacture but one is for the volume and the other the profit and when it comes to volume every fraction of a penny/cent counts.

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

The OP is justified to exchange as many or as few Nexus 7's as he wishes. He is also at the sole discretion as to what happens with his money, that he earns. Furthermore, "the vast majority" is a vague figure. Perhaps you could perform a statistical analysis and get back to us with those figures.

I find no redeeming value to this thread, as the OP feels fully justified in exchanging huge numbers of N7's and the vast majority of members here disagree. I beseech the mods to put this thread out of its misery. I logged in today to see if it had already been closed, but alas it's alive and well and I APOLOGIZE in advance for adding to the noise.

Die, thread, die!!!!!

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Going by half my comments and ignoring the other half which have praised the Nexus 7. Selective in your recollection of what I've said, which is strange, because you seem to be one of my biggest fans. Going by how often you post in the thread that I started. Also, based on what conjecture lead you to believe that I would never be happy with a Nexus 7? Also, do you and I have a personal relationship where you are able to read the meta frame from my sentences in order to infer another meaning or direction?

Paul, I think you are missing the point that we (those who find it unproductive, shall we say to repeatedly exchange the N7) who have suggested to the OP that he find ANOTHER tablet, more to his liking. he OBVIOUSLY doesn't like the quality control of the Nexus and seems to be wasting his time and Google's patience. I don't see why they should continue to replace his devices after so many replacements. this could go on forever, judging by his comments about what he finds wrong with each unit. Nexus 7 and OP are just not compatible!!

Not once, did I say that consumers should accept defects. What I AM saying is that the OP is unlikely to ever be happy with a Nexus 7 if he were to exchange dozens of them (again, going by HIS comments). Remember what Kenny Rodgers said? You gotta know when to hold 'em and know when to fold 'em. Now's the time to fold 'em...

 

[Flur]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Do Kindles, or Nooks, have similar problems (since they have similar prices)?

No, they don't.

As to them not having the latest hardware, I expect there will be new models of both of these devices this fall, and those new models will be a better comparison than 9-12 month old hardware v new device. I can't speak for the kindle, but it's pretty easy to get the full market on the nook.

That said, I've been wondering if there's a profit margin on either of those devices. They do attempt to keep the user in the ecosystem, the goal in both instances being the sale of content. It's possible that both devices are being sold at or below cost. I would expect Google and Asus are selling these devices above cost, meaning that production costs for the Nexus 7 may be well below production costs for the nook tablet and the kindle fire.

 

[dmmarck]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Let's take advantage of multi-quote. Thank you .

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

People expect what is advertised. Google advertised a premium tablet at a low cost. Not peanuts. Actual US Currency. Regardless of how much currency, you still had to work a certain period of time to earn that currency. Furthermore, a low price is not an excuse for poor quality. Few people would buy gum that breaks into shards, ice that comes in liquid form or a TV which only gets the even numbered stations because of a lowered cost. Of course, finding out the limitations of the product and poor design and assembly after shelling out their money. I don't understand where people have adopted this social construct that because something is of low cost, standards must be lowered as well. Most certainly when the company producing the product is the world's largest data aggregation company, who you allow to log your personal information in the name of convenience. However, people are willing to pay money for the same company to provide an inconvenience and continue walking with a pebble in their shoes, pretending it's just fine, because Google sold them their shoes for a low cost and then are selling the advertising space on their shoes to make money on the back end. Has there never been a time that you bought something at a lower price and the product not only met, but well exceeded your expectations? Most people would categorize that as a value and with this sort of logic, it appears value may be forgotten.


What sort of cult like brainwashing did people have to undergo to sympathize with a faceless, nameless corporation as if it were their Grandmother? People are defending Google while accepting the inferior quality control of a product that was advertised in a misleading and over promised fashion. Nowhere in their marketing do they claim "We made it for cheap, so you get what you pay for." or "it's pretty good, just don't mind the hiccups...I mean, look what you paid." or "We'll support our product until you catch on that we're sending broken tablets to your door and then we'll just cut you off as a customer because it's easier than addressing the actual problem."

The people who are posting on this forum, supporting Google and their decision to ignore quality control, which is a standard aspect of any successful product, are only empowering corporations to cut corners further, which will not only decease the user experience, but may expose the consumer to unknown risks (as they have not yet been tested) and are also giving the green light for Google, Asus and any other unchecked company to lower the bar of expectation because the customer is not only willing to accept it, but pay their hard earned money for it.

Well then you should know that sloppy code and tight code can cost the same to write but if you want good code then you go with the best who can deliver at the price you have budgeted for! However if you want the best current internals to hit those all important sales power points at an unbeatable price then you should know corners have to be cut to deliver! You can't expect to buy a car powered by Ferrari for peanuts and yet Google and Asus have delivered just that at the expense of a few slight quality issues that really are not an issue when you realize what you've got under the hood running it! If however you want the full Ferrari experience then you aint going to get it on the cheap so look elsewhere and dig a bit deeper!( Though that is a bad analogy as Ferrari's are badly screwed together at the best of times.....)

Why would anyone expect perfection for peanuts? C'mon honestly! Argue that they should have sold it at a higher price point but that wasn't what Google aimed for - they wanted to hit Amazon and Apple where it hurts and tbh having previously bought on launch a Sim Free Nexus One and Galaxy Nexus I know that Google haven't had much success at pushing premium products at premium prices!

 

[1812dave]

I don't consider my nexus to be low quality. You should just move on.

Sent from my Nexus 7 using Android Central Forums

 

[pauldroidr2d2]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Paul, I think you are missing the point that we (those who find it unproductive, shall we say to repeatedly exchange the N7) who have suggested to the OP that he find ANOTHER tablet, more to his liking. he OBVIOUSLY doesn't like the quality control of the Nexus and seems to be wasting his time and Google's patience. I don't see why they should continue to replace his devices after so many replacements. this could go on forever, judging by his comments about what he finds wrong with each unit. Nexus 7 and OP are just not compatible!!

Not once, did I say that consumers should accept defects. What I AM saying is that the OP is unlikely to ever be happy with a Nexus 7 if he were to exchange dozens of them (again, going by HIS comments). Remember what Kenny Rodgers said? You gotta know when to hold 'em and know when to fold 'em. Now's the time to fold 'em...

You are correct, I think I did miss the point. Because the point comes off as one of badgering someone to do what you would do rather than trying to understand their point of view and why they are doing something the way are choosing too.

 

[SAENZ_SCENE]

Still going on about this?? Just go purchase another tablet until you find one that is perfect for you. Its obvious you don't like Asus so try a Samsung Or a windows tablet when it comes out. An iPad even. I have zero issues with this tablet and if I did I would look for other options. I know where you are coming from but enough is enough at some point. Good luck finding a tablet that fits your desires.

Sent from my Nexus 7

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Still going on about this?? Just go purchase another tablet until you find one that is perfect for you. Its obvious you don't like Asus so try a Samsung Or a windows tablet when it comes out. An iPad even. I have zero issues with this tablet and if I did I would look for other options. I know where you are coming from but enough is enough at some point. Good luck finding a tablet that fits your desires.

Sent from my Nexus 7

It's not that he doesn't like Asus; he just can't find one without defects.

I am excited about that Windows tablet. I saw an Asus video yesterday where they were showing their tablet, with a keyboard dock. It looks awesome. And it had the Wacom digitizer like the Note 10.1, which I just bought. Doubt it's going to be 200 bucks like the N7 8GB though.

 

[Nychotxxx]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

It is NOT an inferior product and i wasn't mislead by any of the advertising. It lives up to every positive professional review i read about it before i bought it. Its my opinion you care less now about the n7 than you do about all the attention you are getting as a result of all of your complaints. And i guess by writing this i'm feeding your insatiable need for attention. If your sort of complaining went on in most any other forum regarding any other product the thread would have long ago been closed and a new one permitted to open with your decision to either give up on the n7 and tell us FINALLY why, or finally being positive about one that you bought that finally meets your standards. My last two cents on this one.

People expect what is advertised. Google advertised a premium tablet at a low cost. Not peanuts. Actual US Currency. Regardless of how much currency, you still had to work a certain period of time to earn that currency. Furthermore, a low price is not an excuse for poor quality. Few people would buy gum that breaks into shards, ice that comes in liquid form or a TV which only gets the even numbered stations because of a lowered cost. Of course, finding out the limitations of the product and poor design and assembly after shelling out their money. I don't understand where people have adopted this social construct that because something is of low cost, standards must be lowered as well. Most certainly when the company producing the product is the world's largest data aggregation company, who you allow to log your personal information in the name of convenience. However, people are willing to pay money for the same company to provide an inconvenience and continue walking with a pebble in their shoes, pretending it's just fine, because Google sold them their shoes for a low cost and then are selling the advertising space on their shoes to make money on the back end. Has there never been a time that you bought something at a lower price and the product not only met, but well exceeded your expectations? Most people would categorize that as a value and with this sort of logic, it appears value may be forgotten.


What sort of cult like brainwashing did people have to undergo to sympathize with a faceless, nameless corporation as if it were their Grandmother? People are defending Google while accepting the inferior quality control of a product that was advertised in a misleading and over promised fashion. Nowhere in their marketing do they claim "We made it for cheap, so you get what you pay for." or "it's pretty good, just don't mind the hiccups...I mean, look what you paid." or "We'll support our product until you catch on that we're sending broken tablets to your door and then we'll just cut you off as a customer because it's easier than addressing the actual problem."

The people who are posting on this forum, supporting Google and their decision to ignore quality control, which is a standard aspect of any successful product, are only empowering corporations to cut corners further, which will not only decease the user experience, but may expose the consumer to unknown risks (as they have not yet been tested) and are also giving the green light for Google, Asus and any other unchecked company to lower the bar of expectation because the customer is not only willing to accept it, but pay their hard earned money for it.

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I'm glad it is your last two cents, because it must be exhausting to play psychiatrist and make the claim that I love the attention from the forum. Just wondering, where did you get your M.D. from, because I would love to be able to make affirmations of people's personalities based on internet posts as well. Also, I wouldn't consider my posts complaining as much as reporting. The overwhelming majority of the units they ship have defects. You don't have to agree with this for it to be true. If you would like a positive post, I'm sure there are other threads on this forum for those like minded people. However, if you haven't noticed, I don't take direction well. Anywho, kudos on your last two cent post.

It is NOT an inferior product and i wasn't mislead by any of the advertising. It lives up to every positive professional review i read about it before i bought it. Its my opinion you care less now about the n7 than you do about all the attention you are getting as a result of all of your complaints. And i guess by writing this i'm feeding your insatiable need for attention. If your sort of complaining went on in most any other forum regarding any other product the thread would have long ago been closed and a new one permitted to open with your decision to either give up on the n7 and tell us FINALLY why, or finally being positive about one that you bought that finally meets your standards. My last two cents on this one.

 

[Nychotxxx]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

You are correct i don't have an MD and don't think I need one to make my armchair analysis. So i might ask where is your journalism degree for your "reporting." Good reporting should be fair and objective. I swear this is my VERY last two cents on this thread. And I do wish you all the best in your quest. As it turns out I may have exactly what you have been seeking -- a 100 percent perfect c60 . I wish you well my friend.