recover data from a phone stacked in boot loop

[apalache82]

Hi,

I would appreciate if someone can help me with a motorolo moto G5 stacked in a boot loop.

Basically, the phone does not boot, it shows the logo but then restarts in a loop. I can access the fastboot with volume down and power button. Things I have tried:

Remove the battery for an hour and try again -> nothing
Enter fastboot and use recovery mode -> gives a no command error
Use adb to access the phone -> usb debugging was not enabled, so I can't connect. And I cannot enable it because it does not boot.
Fastboot lists the device. I erased the cache -> did not help
Boot a recovery image -> bootloader is locked, so fastboot gives me a permission error.

All remaining options involve loosing the data. I cannot unlock the phone because data will be erased, I cannot use fastboot factory mode for the same reason. I cannot flash a recovery image because it is locked.

I am running out of options and google just gives hundreds of pages with these same useless solutions (for me).

I don't want to solve the boot loop, I just want to recover the pictures. Any suggestion?

Thanks for your time

 

[B. Diddy]

Welcome to Android Central! The battery might be faulty. Can you try a replacement battery?

As far as I know, recovering data from the onboard storage of a dead or unbootable phone requires a data recovery specialist, which can cost hundreds of dollars.:-\

 

[apalache82]

Thanks for your answer. I don't have a spare battery to test, but the battery seems to charge well and the bootloader shows battery OK.

 

[B. Diddy]

That doesn't necessarily mean the battery is completely healthy. Since you say you don't have many remaining options, this would be a relatively simple thing to try (and it wouldn't hurt to have a spare battery anyway).