Reset issue

[Niveth]

Suddenly I'm facing problem with my moto x play... Minimize and background app key didn't work... So I planned to reset my device,but it didn't work... I tried some resetting app that too didn't work.. Can any one help me??

 

[B. Diddy]

Welcome to Android Central! What keys are you referring to? The Recent Apps button? Is that the only problem, or are there others?

Are you saying that you completed a factory data reset, but it didn't fix the problem? Or that you couldn't even do the factory reset?