I was told all of the same things. However, there is a very simplistic way to do it. No master reset required. I talked to Samsung reps twice and they don't even know how to do it. And it's so incredibly simple, it will make sick at your stomach. On all of the other posts, you see alot of people stating that you just neednto go to fingerprint mgr etc etc. The only problem is you still have to scan your fingerprint to access the settings to begin with. Once the number of attempts have bee exhausted, you now are stuck with entering the backup password. And when you can't remember what that was, you find yourself scouring thousands of forums to figure out how to reset it and you end up to the dead end of factory reset, which we all try to avoid. But I did figure it out, and let me tell you, when it got off the backup password request and went back to the fingerprint scan and I ran mine across it - this time successfully, I was one happy MF. That being said, if you are not the person whose fingerprint is on file, you still can't get in. Which is a good thing. Otherwise, that would be a major security flaw.