Return and recent apps buttons are not working


New member
Jul 23, 2018
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Hello, I just got this problem this morning today (GMT +7) I was playing Facebook and encountered with some random video, and I just click to watch it in FB. Suddenly, my return and recent apps buttons are not working anymore included home button. I tried rebooting my phone my home button is working again Unfortunately, two other buttons are not working.

This is all methods I have tried
1.Rebooting my phone.
2.Wiping partition cache.
3.Removing screen proprotector.
4.Do .12345= in calculator.
5.Try to update FW (FW is latest originally, so no update have been found.)
6.Contacting support of my phone manumanufacturer (They said bring it to support center.)

Unfortunately, none of them work.

I don't really want to factory reset. Since support center told me it might be hardware problem.

Anyone have an idea about this issue and how to fix it? Thanks

P.s. My phone is ASUS Zenfone 4 Max Pro (X00ID)



Retired Moderator
Feb 12, 2012
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Since both buttons are probably on a separate little board, either the cable became unplugged or went bad (and the whole assembly has to be replaced). In any case, the phone has to go into a repair shop. (They usually factory reset the phone [for your protection] so back up everything first. See Backing up an Android Device.)

B. Diddy

Senior Ambassador
Mar 9, 2012
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Welcome to Android Central! Which model? Are you talking about a hardware Recent Apps button, or an onscreen button?