Return Policy

[tmax1964]

I know that verizon offers a 14 day return policy. I hope that starts the day of activation not the date of ordered. Can anyone confirm this

 

[Biopsidy]

I can't confirm this with any proof, but it's definitely the day of activation. You can't have a return policy that would end before you ever even get the phone.

 

[tekhna]

The real question is, can we swap colours without paying the 30 dollar restocking fee?

 

[I Monarch]

The real question is, can we swap colours without paying the 30 dollar restocking fee?

No.

 

[dubge]

The real question is, can we swap colours without paying the 30 dollar restocking fee?

only if you buy a colored case

 

[tmax1964]

I can't confirm this with any proof, but it's definitely the day of activation. You can't have a return policy that would end before you ever even get the phone.

i would hope that be the case, but I never preordered a phone like this before.. in the past I ordered a phone on verizonwireless 1 week prior to avtivationg for christmas and was told I had 14 days from date I revcvd the phone .. so just checking with verizon you never know.

 

[Biopsidy]

i would hope that be the case, but I never preordered a phone like this before.. in the past I ordered a phone on verizonwireless 1 week prior to avtivationg for christmas and was told I had 14 days from date I revcvd the phone .. so just checking with verizon you never know.

I'm sorry, let me clarify. When I said "activate" I actually meant to say "receive". I forgot that not everyone will activate the device the same day it's received. Otherwise, people can just buy a device, hold on to it until something else comes out and then exchange it.

So, when Verizon ships the device they will know when it's received since they require signature I believe for all preorders. So, whatever day it's signed for at your house, your 14 days begins then.

 

[socal]

I'm sorry, let me clarify. When I said "activate" I actually meant to say "receive". I forgot that not everyone will activate the device the same day it's received. Otherwise, people can just buy a device, hold on to it until something else comes out and then exchange it.

So, when Verizon ships the device they will know when it's received since they require signature I believe for all preorders. So, whatever day it's signed for at your house, your 14 days begins then.

Just verified this on a chat with VZW because I'll be out of town when it supposed to be delivered. Will get delivered and signed for at my office but I'll lose about 5 days of the "return" time before I even open the box.

 

[tmax1964]

Just verified this on a chat with VZW because I'll be out of town when it supposed to be delivered. Will get delivered and signed for at my office but I'll lose about 5 days of the "return" time before I even open the box.

ok thanks thats good to know

 

[Gamer]

The real question is, can we swap colours without paying the 30 dollar restocking fee?

Im sure if you dont open the box to can exchange for another color without paying restocking fee

 

[LaxinFish29]

Dont forget the upgrade fee of $30 that you pay, and if you return it, you dont get reimbursed for that.

Sent from my GT-P7510 using Tapatalk 2

 

[Waipio11]

I was told that this scenario would still result in the restocking fee.

Sent via mental telepathy using Tapatalk 2.

 

[Joe the Insider]

I can confirm this that its date of activation, not when you order/pre order device. Restocking fees only apply if it's returned for same device.

 

[LaxinFish29]

I can confirm this that its date of activation, not when you order/pre order device. Restocking fees only apply if it's returned for same device.

Just yesterday I returned the droid 4 and went back to my thunderbolt until the SGS3 gets shipped to me and I was charged the restocking fee. Not to mention, I wasnt reimbursed the upgrade fee upon return.

Sent from my GT-P7510 using Tapatalk 2

 

[Joe the Insider]

Just yesterday I returned the droid 4 and went back to my thunderbolt until the SGS3 gets shipped to me and I was charged the restocking fee. Not to mention, I wasnt reimbursed the upgrade fee upon return.

Sent from my GT-P7510 using Tapatalk 2

I missed typed that, I meant that the only time you dont pay a restocking fee is when you return for the same device.