Returns - VZ credits your c.card? Also, restock fee for exchanges?

InfiniteClouds

Active member
Jan 21, 2012
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Reading VZ's website I'm a little confused - as it seems like they charge you a restock fee even if you want to exchange your phone.. ?

If you return an phone that you purchased with a credit card, will they credit the card - minus the restock fee.. or...?

Thanks in advance.
 
IME, credits are to original form of payment, presuming it exists.

Policy is 35 bucks. However, anything is possible. Expect to pay 35 bucks.
 
Yeah if you exchange the device a restock fee applys. Sucks. I exchanged the iPhone 6 for the Note 4 and had the fee.
 
When I traded my Z3v for the Turbo yesterday, I had to pay a $35 restocking fee (because it's a ton of work to put a phone back in the box).

Posted via the blazing fast Motorola Droid Turbo (64 GB).
 
Ahh, but no fee to exchange a device for a replacement of the same device

Yeah, if it's a warranty/defective device, the restock fee wouldn't apply. The OP probably should clarify that. Would some pulled threads around the camera be a defect or a policy adjustment for an exchange? IDK. Would a 'I don't like this particular phone but I want to exchange for another identical one' be an exchange covered by the restock fee or not? Depends I guess. IMO, if pushing policy, probably best to deal with a corporate store.
 
Yeah, if it's a warranty/defective device, the restock fee wouldn't apply. The OP probably should clarify that. Would some pulled threads around the camera be a defect or a policy adjustment for an exchange? IDK. Would a 'I don't like this particular phone but I want to exchange for another identical one' be an exchange covered by the restock fee or not? Depends I guess. IMO, if pushing policy, probably best to deal with a corporate store.

He is the OP ^_^.

There is no restock fees if you're exchanging your device due to a malfunction. When I had Verizon they didn't charge for one on a malfunction.
 

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