RING app notification tones disappear[Solution]

[orgullodemexico]

I thought I'd share a recent experience with the RING app that was resolved with RING tech support.

The audible notification tones included with the RING app just disappeared on my Samsung Note 9.

When you download and install the RING app the audible notification tones get stored internally on your phone. RING acknowledged they have has a couple previous issues of the tones disappearing but they don't know the root cause.

To resolve
Settings => Apps => RING => Clear data
Unintall RING
Reboot phone
Reinstall RING
Open RING and log in

On my device the notifications are stored Internal Storage => Notifications

All tones are preceded by the word RING

Hope this helps someone else.

 

[mustang7757]

Thanks for sharing i marked this thread as a solution