RIP Fingerprint Scanner

[CDG]

My fingerprint scanner has been a problem on and off like a few others. It has always started working after clearing out the stored data and power cycling. It started doing it regularly once a day for about the last 3 or so days and finally as of this morning I guess it quit since I can not program it after all my tries.

I did find it useful since I could unlock it with one hand but I am tired of not knowing how to make the fix permanent. I am just going to keep using it without the scanner and not bother with warranty exchange etc.


Any of you in the same boat as me?


Thanks.

 

[dalvik]

I have issues with fps too.it occasionaly stops working like maybe once a week or so. It doesnt look like its a hardware problem. because if it were, the scanner wpuld completely stop working even after power cycles. I suggest you try to do a factory reset. This is definetely the software issue. which i hope will be fixed with upcoming 2.3 OS release. also some installed poorly written apps may cause various hardware instability issues. I had my phone rooted with gingerbreak and it started rebooting while using gps and during the phone calls. once i unrooted the problem disappeared. try a factory reset. most likeky you will have occasional fps lock ups but not as often as now. if the fps will continue with daily lockups i suggest contacting motorola.

 

[CDG]

Thanks. I don't know though if I want to through all that trouble if it is still going to happen. It could be marginal hardware coupled with faulty software but certainly it stared with the last update.

 

[dalvik]

restoring your phone after factory reset is relatively easy. contacts and emails linked to your gmail as well as all purchased apps from the market. you just have to re-download them. if you decide to do a a reset however, do not use any backup software as it may backup everything along with faulty apps/system files etc. better start from a clean install. if you call moto with this issue this is the first thing they'll suggest you to do. so you might as well do it prior contacting them. I would definetely ask for repair or exchange because having to live with something that doesnt work on my expensive high end phone (which i'm planning to sell later ) is just nott an option for me.
good luck.

 

[CDG]

Thanks again. It is now working, the only thing I did different was shut power off while on the setup screen and not after I hit home as I usually do.

The next time it quits working I will do a factory reset as you suggested.

 

[cpatel112]

I have had the Atrix for a month or so now. I have not had a major issue with the Finger Print Scanner, Only once or twice has the FPS not worked, but after a battery pull or restart of the phone it is back up and operational.

I am sure if you just wait for a bit, I think it may work it self out.

 

[CDG]

I have had the Atrix for a month or so now. I have not had a major issue with the Finger Print Scanner, Only once or twice has the FPS not worked, but after a battery pull or restart of the phone it is back up and operational.

I am sure if you just wait for a bit, I think it may work it self out.

Yep you are right. It did come back. Thanks.

 

[SteveMW]

I only had one problen with the scanner and it was probably due to not swiping my finger in the same area or at the same angle as I recorded the print. I only wish more than two prints could be stored.