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Rooting an Acer A3 device - can I please get some help?

A

AC Question

I tried rooting an Android device with 4.4.2. I used Key Root Master, and the installation was completed. When I used Root Checker to verify installation, I received the below error message. Can someone give me some guidance!

Root access is not properly operating or granted on this device.
Device A3-A10
Android Version 4.4.2

Feedback:
Step 1) Verify whether superuser app granted Root permission
Step 2) reinstall superuser app, ideally from the custom recovery (TWRP, etc)

Stage 1 Superuser app: installed
Stage 2 Superuser binary files: installed
Stage 3 Root user account: error
Error:stder:null,stdout:null,exit_value:255