S-pen stuck in phone!!

[bobbyleebrown.bb]

So my S-pen was stuck in the silo of the phone,
I bought it from Best Buy back around release month. Best Buy would not do warranty repair or send to Samsung for warranty repair because I didn't have the Geek Squad insurance. I mailed the phone to Samsung the Monday after Thanksgiving and today I got the email saying they are shipping it back and repair is complete.

"Thank you for your patience.

Your product was shipped on 12/9/2019 at 6:41 PM EST.

Service Ticket Number: Xxxxxxxx
Ship Company: UPS
Tracking Number: Xxxxxxxxxxxx
Serial number: XXXXXXXXXXXXXXX
Please view additional information below for more details.

Original Problem:
ACCESSORIES - S PEN - S PEN DAMAGE

Problem found:
S-PEN/HOVERING FUNCTIONAL FAILURE - CAMERA FAILURE - S-PEN/HOVERING FUNCTIONAL FAILURE

Solution:
REPLACED LCD - REPLACED COMPONENT

If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: XXXXXXXXXX.

Thank you.
Samsung Electronics America"

 

[Bla1ze]

Not bad turnaround. Hopefully, all is well when you get it back.

 

[bobbyleebrown.bb]

Not bad turnaround. Hopefully, all is well when you get it back.

Samsung support told me 5-7 days to repair and 3-5 days shipping there and 3-5 days back!

I'm impressed

 

[j_hansen]

So they have to replace the screen to get to the pen, that would have been expensive if not under warranty

 

[bobbyleebrown.bb]

So they have to replace the screen to get to the pen, that would have been expensive if not under warranty

I agree, I wonder if they broke the screen trying to get the S-Pen out and then had to replace it!.

On a side note I wonder if they will put the factory screen protector film back on since it's a new screen?

I had pulled it off due to scratching it and catching the S-Pen nib.

 

[bobbyleebrown.bb]

Got the Note 10+ back from Samsung today! ??????

Haven't open the box yet! I'll post pics and let y'all know of they put the factory screen protector back on!!

 

[bobbyleebrown.bb]

So the replaced the S-pen, Screen and the 12M Af Camera!

And yes they put the Factory screen protector on!!