S10+ microphone issues

[DARK Vader777]

Received the S10 plus on APRIL 5TH.

It's my wife's, but I kept telling her she sounds like a mumble rapper when she's talking on the phone. So I been using it myself and everyone I've called said the same thing. They always ask me to repeat myself because they can't understand me.
A brand new one is on its way. Anyone else have this issue?

I didn't proofread my post. Sorry.

 

[mustang7757]

Received the S10 plus on APRIL 5TH.

It's my wife's, but I kept telling her she sounds like a mumble rapper when she's taking in the phone. So I been using it myself and everyone I've called said the and thing. They always ask me to repeat myself because they can't understand me.
A brand new one is in on the way. Anyone else have this issue?

No haven't seen any issues

 

[bbgpsuser]

Mine's fine.
Also fine with the Galaxy Buds.

 

[DARK Vader777]

No haven't seen any issues

Compared it to my note 9 and there's definitely a problem with her s10 plus. I actually think if I made a rap song using this phone, I really believe I'll sound like mumble rapper.

Even Xfinity couldn't understand me. I told them it's because it's the phone. Xfinity Mobile "Oh, no problem we'll get you a new one right out."
Got me an RMA number. Very important when dealing with Xfinity.

Also they credited my account and gave me a free month of unlimited service.
Thank you

 

[DARK Vader777]

thanks

 

[mustang7757]

Compared it to my note 9 and there's definitely a problem with her s10 plus. I actually think if I made a rap song using this phone, I really believe I'll sound like mumble rapper.

Even Xfinity couldn't understand me. I told them it's because it's the phone. Xfinity Mobile "Oh, no problem we'll get you a new one right out."
Got me an RMA number. Very important when dealing with Xfinity.

Also they credited my account and gave me a free month of unlimited service.
Thank you

You got those credits to your account because you mumbled rapped for them , I'm going try that with tmobile

It's good they took care of that and gave credits

 

[Mike Dee]

You got those credits to your account because you mumbled rapped for them , I'm going try that with tmobile

It's good they took care of that and gave credits

In order to qualify it has to be your phone that does the mumbling not you

 

[mustang7757]

In order to qualify it has to be your phone that does the mumbling not you

 

[DARK Vader777]

You got those credits to your account because you mumbled rapped for them , I'm going try that with tmobile

It's good they took care of that and gave credits

As my son would say, it all sounds good with a beat.

 

[DARK Vader777]

In order to qualify it has to be your phone that does the mumbling not you

I gave homie that fresh beat. It's on him now, he just needs to drop them bars and get them credits.

 

[Adam Frix]

Received the S10 plus on APRIL 5TH.

It's my wife's, but I kept telling her she sounds like a mumble rapper when she's talking on the phone. So I been using it myself and everyone I've called said the same thing. They always ask me to repeat myself because they can't understand me.
A brand new one is on its way. Anyone else have this issue?

I didn't proofread my post. Sorry.

I had that on my S9+ that I bought last May. The problem came and went, unexpectedly. Didn't happen on Bluetooth or speaker, so I knew it was an issue with the microphone hardware and/or the software--maybe the noise cancelling circuitry and software or something.

I've not heard any reports of this happening on my S10+. It's one of the reasons I jumped at taking Samsung's trade-in offer. My S9+, while a phenomenal pocket computer, sucked as a phone.

 

[DARK Vader777]

I had that on my S9+ that I bought last May. The problem came and went, unexpectedly. Didn't happen on Bluetooth or speaker, so I knew it was an issue with the microphone hardware and/or the software--maybe the noise cancelling circuitry and software or something.

I've not heard any reports of this happening on my S10+. It's one of the reasons I jumped at taking Samsung's trade-in offer. My S9+, while a phenomenal pocket computer, sucked as a phone.

Exactly, and yes blue and Speakerphone were fine.
The slightest thing that you see or feel it's going to be a problem, and you're within the exchange no questions asked window, I always tell people to get that new phone, and fast.
I know some carriers will try to slip in a refurbished one, but I still push for a brand new phone and never had any issues.

 

[right to carry]

So had an S9+ for 13 months. Now the mic won't work; no one can hear me on calls, no more text voice dictation; cannot record audio clips for texting. ATT would not even try to troubleshoot it. As soon as I explained the problem, they offered me a replacement (crappy refurbished phone) phone. I tried every trick on google short of a factory reset and no help. This is a real pisser as I feel blindsided by Samsung lack of quality. So maybe the replacement phone does the same thing? Bluetooth and speaker phone work but I hear eventually the speaker phone dies too. ha ha update 2/7/20. I fixed the problem and sent back the replacement phone. I am a damn genius!!!

 

[myfriendmike]

ha ha update 2/7/20. I fixed the problem and sent back the replacement phone. I am a damn genius!!!

So...how did you fix the problem?

 

[right to carry]

Truth. Out of frustration right before I was going to mail the phone back, I took a stereo (1/8") mini plug and jammed it in the input knowing it sits right next to the mic. Low and behold, the problem disappeared and now a month later (3/7) everything works fine. Cannot say it will work for anyone else but it can't hurt. It's really like kicking something and it just starts working again. Got lucky I guess...