S20 Camera Hardware Issue?

[Hpad]

I've had my S20 since March 4th. The first video I recorded I don't notice it, but every video after that I notice it.

Occurs on 60fps video modes both 1080p and 4K 60fps.

The whole video is shaky like someone with shaky hands even when on a tripod. Its even more noticable when zoomed in.

Here is a video sample - https://www.reddit.com/r/samsung/comments/fjtdf3/issue_galaxy_s20_video_shaking_with_tripod/

Only problem with warranty is the "send it in" part... They're going to have my phone for how long? and luck will have it they'll send it back not even testing the actual issue since it has to be certain settings etc but its reproducable everytime!

Anyone with an S20? Can you test it? Just set it to 1080p or 4K 60fps hold it still and zoom in on an object and look at the edges, is it shaky?

Thanks!

 

[mustang7757]

Hi, welcome!
You tried the camera/video in safe mode if it's still a issue?

 

[Hpad]

Hi, welcome!
You tried the camera/video in safe mode if it's still a issue?

I have yet to do that, but its not something installed as it does this after a fresh factory reset.

 

[Hpad]

Update, yep still doing it in safe mode.

 

[mustang7757]

Ok thanks let me see another member can help here @ Mike Dee

 

[Hpad]

Thanks so much!

 

[mustang7757]

Thanks so much!

Welcome!

 

[Mike Dee]

Thanks so much!

I have an Ultra but try turning video stabilization off it it's on. It can cause that type of problem when your device is stabilized by a tripod.

 

[Hpad]

Thanks, I've tried it with and without video stabilization with the same result.

 

[Mike Dee]

Ok thanks let me see another member can help here @ Mike Dee

You left a space after the @ so I didn't get a notification

 

[mustang7757]

You left a space after the @ so I didn't get a notification

Lol..dang thanks

 

[mustang7757]

Thanks, I've tried it with and without video stabilization with the same result.

Sounds like you'll have to contact Samsung for a warranty

 

[Mike Dee]

Thanks, I've tried it with and without video stabilization with the same result.

I can't replicate it on the Ultra but I didn't use a tripod. Just placed the device against a table

 

[msm0511]

What frame rate is your display on? 60 or 120?