S20 new owner - how do I get rid of this message when closing apps?

[Florida Guy]

When closing apps, this message appears every time and I must tap screen twice to close apps.
"Tap here to view Multi window and other options"
So I tap one time for message to disappear, and one time to close app.
When I tap on the message, it does not open.

 

[mustang7757]

How long you been having this issue? That message that says tap multi window should disappear after couple times taping it.

 

[buzzy3970]

Usually it shows up until you actually use multiview once. Try clicking the icon open multiview and see if the icon information still persists.

 

[Florida Guy]

When I tap on it to open, it disappears - doesn't open.
Been happening for the week I've owned the phone.

 

[mustang7757]

When I tap on it to open, it disappears - doesn't open.
Been happening for the week I've owned the phone.

You open split view?

 

[Florida Guy]

No - not even familiar with split view. I'm an old guy so not as tech savvy as most of you here.

 

[Florida Guy]

This is the final result
Last night I contacted Samsung chat to have them help me with my problem.
I was on chat for 3 hours and 47 minutes (until 1 a.m.- way past my bedtime).
They had me doing all sorts of things - they even took control of my phone a few times,
and then had me do a factory reset. Had to download smart switch to my pc then transfer
all info from my S20 to pc which took a long time. After all that, and nearly 4 hours later,
they failed to fix my problem.
Fast forward to today.... I got on chat again and the guy read my chat from last night and said
I should go to a walk in center for a tech to look at the phone. Luckily for me, the shop was
only about a mile from my house. HE FIXED MY PHONE IN LESS THAN 2 MINUTES
I was amazed, and see now how bad the tech support from Samsung is.
That's it - phone working as it should now.

 

[mustang7757]

This is the final result
Last night I contacted Samsung chat to have them help me with my problem.
I was on chat for 3 hours and 47 minutes (until 1 a.m.- way past my bedtime).
They had me doing all sorts of things - they even took control of my phone a few times,
and then had me do a factory reset. Had to download smart switch to my pc then transfer
all info from my S20 to pc which took a long time. After all that, and nearly 4 hours later,
they failed to fix my problem.
Fast forward to today.... I got on chat again and the guy read my chat from last night and said
I should go to a walk in center for a tech to look at the phone. Luckily for me, the shop was
only about a mile from my house. HE FIXED MY PHONE IN LESS THAN 2 MINUTES
I was amazed, and see now how bad the tech support from Samsung is.
That's it - phone working as it should now.

Did they tell you how to do it, incase it ever pops up again?

 

[Florida Guy]

The tech did not show or tell me how he did it. He was behind the counter with plexi between us and I couldn't see what he was doing.
He fiddled with it and all of a sudden he handed it to me and said it's fixed.
If it should happen again, I'll just go back to the shop and let him take care of it again.
I think I should be okay now.

 

[mustang7757]

The tech did not show or tell me how he did it. He was behind the counter with plexi between us and I couldn't see what he was doing.
He fiddled with it and all of a sudden he handed it to me and said it's fixed.
If it should happen again, I'll just go back to the shop and let him take care of it again.
I think I should be okay now.

Cool

 

[Florida Guy]

Thanks for reaching out mustang7757