S21 Ultra issue--- "Google Assistant"

SCULLYCDN

Member
Sep 14, 2012
13
0
0
Have not run across this issue on any of my previous Note's including my current Note 9.
Picked up a S21 Ultra 4 days ago and everything works great except for one important issue with google assistant. I can use google assistant on the phone when screen is on, I can use it immediately when screen turns off and goes on lock screen (yes setting is set to use it on lock screen). Google assistant absolutely will not work if I leave the phone alone for a few minutes. Once again "Ok Google" will work 100% of the time when screen is on and if screen goes to lock and I wait 20 seconds it will work. The issue happens when it is on lock screen for a couple of minutes the "ok google" will not work.

As I said never ran across this issue, if my note 9 sits all night then I use the google assistant it will work no issues. The ATT store I bought it from said to call ATT warranty and they should send a replacement, they did not. They went through the phone remotely with "Samsung Tutor" to obviously check I had everything set up correctly. Couldnt find anything then told me to call google, I tried but too much automation then wanted to send me to a website to fill out forms. I returned the phone yesterday (dont want $1200 headache. I would like to try another but dont want same issue.

Anyone have the same problem ?

Thanks
Mike
 
Try clearing data and force stop the Google app then recheck Google assistant
 

Latest posts

Trending Posts

Members online

Forum statistics

Threads
956,571
Messages
6,968,886
Members
3,163,569
Latest member
rosebudk1973