S23 Ultra Video Stutter (2nd replacement)

charles almond

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Jan 19, 2016
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Recording video in 4K HDR 10 + 30fps and the video has random stuttering as though frames are being dropped,especially noticeable when panning.
This can be clearly seen when recording.
The dealer has offered to replace the phone again but we mutually agree that this will not solve the issue.
A look on other forums reveals others in the same situation.
Has anyone experienced this? and if so,have any idea when it is going to be fixed
 

XXXJ-0W49

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Apr 19, 2023
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Recording video in 4K HDR 10 + 30fps and the video has random stuttering as though frames are being dropped,especially noticeable when panning.
This can be clearly seen when recording.
The dealer has offered to replace the phone again but we mutually agree that this will not solve the issue.
A look on other forums reveals others in the same situation.
Has anyone experienced this? and if so,have any idea when it is going to be fixed
Hey i have the same problem! Buyt j have the base s23 . Did you find a fix? Its really annoying when im taking a video
 

charles almond

New member
Jan 19, 2016
4
1
3
Visit site
Hey i have the same problem! Buyt j have the base s23 . Did you find a fix? Its really annoying when im taking a video
Following over 3 weeks of getting nowhere with Samsung Vanessa of Customer Solutions has been very helpful and Samsung are aware of this issue.
This has been escalated to the relevant team who deal with such matters.
As soon as I receive an update I will post.
 
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