S23 Ultra Video Stutter (2nd replacement)

[charles almond]

Recording video in 4K HDR 10 + 30fps and the video has random stuttering as though frames are being dropped,especially noticeable when panning.
This can be clearly seen when recording.
The dealer has offered to replace the phone again but we mutually agree that this will not solve the issue.
A look on other forums reveals others in the same situation.
Has anyone experienced this? and if so,have any idea when it is going to be fixed

 

[mustang7757]

Have you updated to April's security patch that supposed to fix Camera issues?

 

[charles almond]

Have you updated to April's security patch that supposed to fix Camera issues?

Yes ,with the replacement phone that was the
one of the first things I did.

 

[mustang7757]

You try it in safe mode?

 

[charles almond]

Yes again.
Have reported this again to Samsung,but as users on their own forum with this issue are ignored then I am not hopeful

 

[XXXJ-0W49]

Recording video in 4K HDR 10 + 30fps and the video has random stuttering as though frames are being dropped,especially noticeable when panning.
This can be clearly seen when recording.
The dealer has offered to replace the phone again but we mutually agree that this will not solve the issue.
A look on other forums reveals others in the same situation.
Has anyone experienced this? and if so,have any idea when it is going to be fixed

Hey i have the same problem! Buyt j have the base s23 . Did you find a fix? Its really annoying when im taking a video

 

[charles almond]

Hey i have the same problem! Buyt j have the base s23 . Did you find a fix? Its really annoying when im taking a video

Following over 3 weeks of getting nowhere with Samsung Vanessa of Customer Solutions has been very helpful and Samsung are aware of this issue.
This has been escalated to the relevant team who deal with such matters.
As soon as I receive an update I will post.

 

[Hannemaster]

Following over 3 weeks of getting nowhere with Samsung Vanessa of Customer Solutions has been very helpful and Samsung are aware of this issue.
This has been escalated to the relevant team who deal with such matters.
As soon as I receive an update I will post.

I've got exactly the same issue with the S23 Ultra. Tried everything. Panning recordings are horrible. Let me know if you find any solution.

 

[mustang7757]

I've got exactly the same issue with the S23 Ultra. Tried everything. Panning recordings are horrible. Let me know if you find any solution.

Welcome to AC!
No one came back after a year to confirm