S4 Lock Screen Issues

Alexis Starling

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Jan 22, 2017
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Hello. My s4 returns to the locked screen every time I hold down the home button (which usually shows all open applications). An error appears before it goes to locked screen.

I have completed 2 factory resets. For the first minute or two the reset was completed this corrected the issue, however it has not corrected this.

Can anyone help me correct this?
 

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