S5 Earphones not working...

[hendu1075]

Having trouble getting both earphones to work that came with the phone. Am I missing an option that needs to be turned on?
Please help...

 

[Jon Jackson]

Sounds silly but when I first used them, I said I something was wrong and my BF made it work, said I didn't push it in good, it's very tight so you need to push a bit harder perhaps, it makes a slight clicking sound when depressed all the way. Seems like you have it in cause it has that feel but nope.

 

[hendu1075]

Still not working. Only one side is working, like before. Any other tips?

Sounds silly but when I first used them, I said I something was wrong and my BF made it work, said I didn't push it in good, it's very tight so you need to push a bit harder perhaps, it makes a slight clicking sound when depressed all the way. Seems like you have it in cause it has that feel but nope.

 

[Jon Jackson]

I can't think of anything other than trying some other ear buds to make sure it's not the phone. I suspect there is something wrong with your pair of ear buds. I would try any pair, a friends, an old pair, a stores....the place you bought it from. If it is the ear buds, then I would get another pair, they are really good and you are owed a pair. IF it is the phone, I would get it replaced quickly before your 15 days to exchange expire (assuming they have not already)

 

[Greg C]

If it turns out that it's not your phone... you can get a new pair of the Samsung ear buds for $6 on Amazon... they are OEM. Search "Samsung Galaxy S5 ear buds."

Still not working. Only one side is working, like before. Any other tips?

 

[1Coopgt]

Did you check in the sound settings and make sure it's not set to Mono ?