S5 - Reset Backup Password

[C Asks]

I currently have my S5 secured by fingerprints and a backup password. My fingerprints work fine, but I forgot my backup passord. I've tried to solve this issue by deleting my registered fingerprints, but a pop up appears and phone wont allow it. How can I reset my backup password without having to reset everything?

Thank you in advance for any and all help!

 

[B. Diddy]

Welcome to Android Central! The phone should still be asking you for your backup password/PIN periodically, for extra security, even if the fingerprint sensor is working normally (e.g., if you reboot the phone). Is that not happening?

 

[C Asks]

No, the phone isn't asking for any pins or backup passwords. I've been doing well using only my fingerprints for now.

 

[jljecj]

Restart phone. When it asks for password select forgot password. If you S5 doesn't utilize this feature you will have to factory reset. Mine is a Verizon branded S5.

 

[C Asks]

Thank you for the advice! I dont knw if this makes a difference, but mine is an At&t phone. I'll take it to the At&t store today.

 

[Bertram Rose]

i updated my samsung s5 and now its asking for a backup password that i forgot.
how do i reset it

 

[B. Diddy]

Welcome to Android Central! Here's how to do a hardware key factory reset: https://support.t-mobile.com/docs/DOC-28449. Keep in mind, though, that with Factory Reset Protection in effect, the phone will ask you for the Google account and password associated with the phone -- hopefully you remember that!