s6 active update

[pmart14]

Hello, I am trying to update my active to 5.1.1 and my father has the same phone, and automatically got the update this morning, so I went to settings and tried to do it manually but while it was checking for an update it said update was interupted and that no software update was available check again in 24 hours. I'm currently running 5.0.2 any help is greatly appreciated thank you

Posted via the Android Central App

 

[Mal Lignant Tumor]

Set your clock/date to manual and move the day ahead 1 day. After you finish the update, return to Auto.

 

[pmart14]

I tried this and I have no disabled apps, and it says the same thing

Posted via the Android Central App

 

[dingyibvs]

You need at least 6GB of free space to install. It happened to me as well, I cleared up some space and set my time forward and it downloaded and installed.

 

[pmart14]

I have 15 gigs available, It also says there is not update available it's not even getting to the update availability, it is just saying that the software update is interupted and to check again in 24 hours this is very frustrating

Posted via the Android Central App

 

[hanamizi168]

I have 15 gigs available, It also says there is not update available it's not even getting to the update availability, it is just saying that the software update is interupted and to check again in 24 hours this is very frustrating

Posted via the Android Central App

Disable automatic time update, set the time to 24 hours later. Cleat cache data. At least 8 GB storage.

 

[pmart14]

I have done all of these steps, and tried it multiple times with the same results

Posted via the Android Central App

 

[planoman]

Do you have an att SIM card?

Posted via my S6 Active with Samsung Pay!

 

[pmart14]

I do have an ATT sim card I believe I am on a plan with my mom and Dad through ATT

Posted via the Android Central App

 

[planoman]

I do have an ATT sim card I believe I am on a plan with my mom and Dad through ATT

Posted via the Android Central App

I would wait until 24 hours from the last time you checked, make sure you are on wifi and have a fully charged battery and reboot your phone to see if it comes through.

Posted via my S6 Active with Samsung Pay!

 

[hanamizi168]

I would wait until 24 hours from the last time you checked, make sure you are on wifi and have a fully charged battery and reboot your phone to see if it comes through.

Posted via my S6 Active with Samsung Pay!

Change time works for me.

 

[pmart14]

I don't think the time affects the update being interrupted

Posted via the Android Central App

 

[hanamizi168]

I don't think the time affects the update being interrupted

Posted via the Android Central App

It doesn't but it helps you to save 24 hours. I have the same message of interruption first time when I only have 2gb space. Then I clear cache and other stuffs, brings up around 8gb space, and also enable every things which originally disable by package disabler. The second time update succeed. Hope this help.

 

[pmart14]

I'm unsure what clearing the cache does and do you guys mean clearing actual space or ram

Posted via the Android Central App

 

[Faelach]

To clear your cache:

Shut down your phone.
Hold the power, volume up, and home buttons at the same time until the phone boots into recovery mode. Then use the volume keys to navigate and select the clear cache option by pressing the power button. It won't take long. Then, use the volume buttons again to select reboot option.

 

[pmart14]

Ok thank you and how many gigs is that suppose to be available space or ram

Posted via the Android Central App

 

[Faelach]

Ok thank you and how many gigs is that suppose to be available space or ram

Posted via the Android Central App

It would affect your available space. How large your cache is varies depending on a lot of factors.

 

[pmart14]

I have plenty space available in the phone and it still continues to do this

Posted via the Android Central App

 

[peconicgp]

Same thing here, update not working for me

 

[Faelach]

At this point, I would recommend backing up your data and performing a factory reset. Then, before installing any apps, attempt the update.