S7 Edge just shattered in my pocket.

[ThrottleJohnny]

Yep, if you're not getting what you want, your going to have to escalate things.

Posted via the Android Central App

 

[morphogen]

you should of got a better phone than the se theres better phones out there than that.

 

[wxman2003]

I wouldn't drop the issue after talking to just one first line employee at corporate. I would demand to speak to that person's boss. And then if you still get no where, then that person's boss...so on and so on up the tree taking names along the way. I would also make a big scene on social media. Ultimately if nessasary I would file a lawsuit and drag everyone into court with me from the AT&T person to the Samsung Best Buy and corporate people. If is truly a screen defect issue and not a user issue, then the user should not have to pay. The manufacturer should.

Good luck with that lawsuit threat. You are likely to lose. You will end up having to pay both your lawyer, and their lawyers fees when you lose. You better have hundreds of thousands of dollars in the bank before you take on that task. Don't talk silly.

 

[ThrottleJohnny]

I don't know, this whole shattering screen by osmosis is....well...I'll just leave it alone. lol

Posted via the Android Central App

 

[GadgetGator]

Good luck with that lawsuit threat. You are likely to lose. You will end up having to pay both your lawyer, and their lawyers fees when you lose. You better have hundreds of thousands of dollars in the bank before you take on that task. Don't talk silly.

It's not silly. What do you think courts are for? Nothing ventured nothing gained. Defeatist views such as yours allow companies to get away with things.

 

[yellowcanary73]

Just like when Samsung started trying to beat everyone with their thin plasmas they had so many complaints about their screens cracking for no reason even when they had complaints from repair personal having a few cracking in front of them for no reason.

Posted via the Android Central App

 

[recDNA]

I believe it. I've heard lots of stories about how delicate this phone is. Let's face it curved glass with no exterior protection shatters easily. Slightly bending the phone might also cause something like this... Or a hairline crack below the surface that occurred on the assembly line. My bet is the phone was bent at some point but it could have happened b4 our iPhone owner even bought it.

This phone needs a rigid case that covers the curves and even then will be more delicate than the s7. It scratches easily too. I wish they made a s7 the same size with the same battery and an Exynos processor.

BTW, Asurion is a much better deal if you ask me.

 

[yellowcanary73]

It's not silly. What do you think courts are for? Nothing ventured nothing gained. Defeatist views such as yours allow companies to get away with things.

There's always small claims court and a lot of these corporations once they get the summons will just pay cost more to send an attorney.

Posted via the Android Central App

 

[badMojo69]

OP...pay the deductible and get the phone fixed / replaced end of story.
All insurance has a deductible. I'm sure all the fees were in the contract you signed.

That does not look like a defect to me.
Who knows when the screen was compromised but it could have happened at anytime.
You could have banged the phone several days before and it just now cracked.

 

[tube517]

Go BBB, Social Media/Twitter/Facebook etc. Wouldn't hurt. That's the way to go in this day and age.

 

[wxman2003]

It's not silly. What do you think courts are for? Nothing ventured nothing gained. Defeatist views such as yours allow companies to get away with things.

Go ahead and try. Get ready to lose and pay massive court costs.

 

[wxman2003]

There's always small claims court and a lot of these corporations once they get the summons will just pay cost more to send an attorney.

Posted via the Android Central App

No they don't. Why do you think class action lawsuits are such a joke? I bet you never read those user agreements when you register your phone, or the user agreements that you click "Agree" when you sign up with your carrier. You have no chance in court once you click "Agree".

 

[Rydsmith]

Good luck with that lawsuit threat. You are likely to lose. You will end up having to pay both your lawyer, and their lawyers fees when you lose. You better have hundreds of thousands of dollars in the bank before you take on that task. Don't talk silly.

Small claims. You don't need an attorney and anyone can file them. When it comes to a multi billion dollar business they will waste the time or money to send a lawyer or a corporate representative down and instead will write a check for the amount and make you sign an NDA. It costs more for them to get a lawyer there and involved than the cost of small claims (up to $3,000 in my state) is worth.

 

[D13H4RD2L1V3]

Something tells me I need to get a case if I decide to get this over a Note 6.

 

[bsteppuhn]

My toddler has dropped mine on concrete, I threw it last night. It didn't crack. Minimal case.

Posted via the Android Central App

 

[Rydsmith]

Go ahead and try. Get ready to lose and pay massive court costs.

That's not how small claims works. The only cost associated with small claims is that of the court (typically $45-$90). You cannot compel to pay attorney fees in small claims as that is the point of small claims, for simple disputes. You are also incorrect about class actions suits.

 

[jmm22]

There's an arbitration clause so you're not going to court at all. Does no one read terms and conditions to agreements?

Posted via the Android Central App

 

[Rydsmith]

OP...pay the deductible and get the phone fixed / replaced end of story.
All insurance has a deductible. I'm sure all the fees were in the contract you signed.

That does not look like a defect to me.
Who knows when the screen was compromised but it could have happened at anytime.
You could have banged the phone several days before and it just now cracked.

1.) I already addressed the deductible and the problem with going through insurance please read the update.
2.) By your way of "it could have happened at any time" one could say that it happened in the factory and thus is only now being shown.

 

[Rydsmith]

There's an arbitration clause so you're not going to court at all. Does no one read terms and conditions to agreements?

Posted via the Android Central App

http://www.law.com/sites/articles/2016/03/16/hidden-samsung-arbitration-clause-held-non-binding/

 

[bable]

Are there normally a number of threads on spontaneous combustion when a new phone comes out?