S7 (Verizon) Will Not Connect to PC

[Anthonysmith92]

I had the same issue and here's how I resolved it.

Yes I read so I know you already have the drivers installed so I won't insult you by telling you to install the drivers.

Go to Settings and in the search box above type in "USB Configuration"
It will pop up a menu and just choose MTP and that should solve the issue.

When I try to change my usb configuration to MTP, it still says charging. I can't get it to change. Plus my phone stopped fast charging. No matter what cable I use. Not sure if the problems are related. But getting pretty frustrated

 

[tengtengvn]

I've tried everything listed and nothing works. It says USB debugging is on and it's in MTP mode under developer options but still I plug it in to the computer and nothing. I tried plugging in a hard drive to test the computer too and it's working just fine. This is beyond frustrating!

I have the same problem with Windows 10. Can't get adb to work at all.

 

[BillPhillips]

Hello folks,

I won't offer a solution to a few of you who have this connection problem to the PC because there may be more than one solution, but I can offer you a story about this problem and the happy ending it had for me. I was just as frustrated as many of you when I plugged my new S7 Edge into my PC hoping to flawlessly transfer photos, music, documents, and more from the PC to my Edge 128 GB SD card. I hit the same "dead end" most of you mention. For several days, I tried to find solutions, even looking on this forum, but couldn't find this discussion. It didn't occur to me to include "Verizon" in the search.

So, I went back to Best Buy where I got the phone. The first guy I talked to started doing all kinds of complicated "fix it" searches. I thought, "Hey, wait a minute, this is the highest rated phone on the market and one of the most expensive. This phone should read my mind, and anticipate any problem, and pop up a solution on the spot. I should not have to waste my time problem solving here." The Best Buy tech guy was sweating it out looking for a solution.

Then "Matt" walked over from phone sales. He said "Oh, it's a Verizon phone, right?" In two clicks he solved it, and my laptop directory immediately displayed all the files on the S7 Edge both on the device and the SD card. Matt had used the same solution mentioned above by JHStewart, Russell, New S7 User, and 49er.
1) Pull down the notifications from the top of the phone screen
2) Select USB charging
3) Switch to "file transfer"

So, basically, it's a Verizon mess up. Why would they think you would plug your phone into a PC to charge it???? Wish I could send Verizon a bill at my hourly rate for the work time I missed fixing this.

Best regards,
Bill Phillips
Durham, North Carolina

 

[Another Mike]

Its the cable. A Galaxy S7 can detect the type of cable and will only charge on lower quality cables, not allowing file transfers.

Try a different (better) usb cable.

 

[dmoss84]

I am having this issue as well. Tried all fixes here except the above wifi transfer app.

Would be great to get this issue some exposure.

 

[DawnMSam]

Thank you!!! I have been trying forever to figure this out and you are the first person that knew how to fix this.

I sincerely will love you forever.

 

[Airhead Bit]

Out of three cables I only found one that would work for file transfer, another wouldn't even beebop when plugged in but worked with the Charger, the last one would beebop but show an empty (No Card or Phone) device.
At any rate, every time the transfer cable (as it is now labeled) is plugged into my Galaxy Note Edge with Marshmallow I must switch from Charging to File Transfer in order to see Card and Phone space.
Thanks Verizon, for yet another fine mess you've made, no wonder no one can reach support.

 

[Rhedtodes]

Downloading files (music, photos or Word) from your samsung S6 or 7 to a computer.
I was having the same problem to transfer files from my Samsung, so I went to customer service and learned how. Here it is, hope it helps you.
1. Connect phone to computer with a USB
2. Swipe down from top left corner and click on ´connected as a video device´
3. Choose either ´transfering files´or transfering images´ and your phone will return to home screen. You won´t touch the phone after this, just the computer.
4. Now go to ´my computer´ and you will see your samsung on the side menu and on the active page.
5. Double click Samsung and ´phone will appear on the active page´.
6. Double click ´phone´ and your files will appear. Click one and your files on the phone will appear. DCIM for your photos,( Camera or screenshot will appear), your music and other files will also show. Open the files you wish to copy to your computer with the left click and drag or copy to the computer file you want to copy them to. If you want to move them to your computer while deleting them on the phone, use the right click, move them to the file and it will ask you if you want to copy or move, click move. And that’s it, I hope this has been helpful.

 

[drdanj]

Re: S7 (Verizon) Will Not Connect to PC - ANY PC

Not one of these things works. Not one. Developer Options does not appear on my new S7, it was there on the old one. I can't find it hidden anywhere. It was there on my S6. No search will find it, not hidden anywhere. I install the SmartSwitch app on my computer and it puts me in a loop, tells me to uninstall the old version and that's all. I'm using the Samsung cable. On my old phone I had to go through the routine of telling it to switch to transfer mode, a hassle but okay, it would work. The Pull Down menu doesn't have USB charging. Try to install SmartSwitch Modbile on the phone, it says it is there, no it is not. Here, nothing. Zip.

 

[lbsrfr31]

Yep, that worked. Swapped out the usb cable I had been using for another one(likely the one that came with phone) and that did the trick.

 

[Starla Burt]

To the one that responded saying to use a higher quality USB cable... THAT WORKED!

THANK YOU!!!!

 

[OmahaBob]

My scenario is even more weird than those described here so far. I have a brand new (3 days) Galaxy S7. It's a Verizon phone but I got it directly from a Samsung wholesaler because it was cheaper that way. I have a good cable and I have the latest drivers from Samsung. I'm able to access the "Use USB for" connection options by pulling down the menu from the Status Bar at the top of the screen, but MTP transfer isn't one of my options. My choices are Charging, File Transfer, Photo Transfer, Software installation and MIDI.

For those of you who haven't been able to access the needed developer functions, you have to tap on "Build number" several times in a row in the "About phone" menu before your phone 'promotes' you to developer status. You'll see a little pop-up message informing you of that status, and everything you need in "Developer options" should be available to you. But despite having "USB debugging" turned on and "USB configuration" set to "MTP", I'm only given the "File transfer" option in the "Use USB for" options, and my phone never appears in Windows Explorer on my computer. I do get the new device connection sound in Windows, but the phone never appears. And here's where it starts to get really weird.

If I use the "Photo Transfer" option I can transfer files. I can transfer any files I want, but the only files I'll be able to see in Windows are image files. For instance, I have several user manuals in pdf format that I like to carry on my phone. In Windows Explorer on my PC, I can drag and drop those pdf files into a "Manuals" folder on my phone and they will copy there. But if I then click on that folder in Windows, the folder will display as completely empty. But if I use my phone to navigate to that same folder all the files will be there. It won't show video files in Windows either. The phone will allow non-image files to be copied from Windows, or at least all I've tried so far, but it won't allow them to be viewed from Windows. I've been a computer systems engineer for a long time, but this ranks up there with some of the most weird problems I've seen. I'm still investigating, since I just discovered this issue today, so I'll report back if I discover more.

 

[OmahaBob]

Okay. Third re-install of the USB drivers on my computer finally fixed my problem. But you have to wait-wait-wait while it tries endlessly to search Windows Update for drivers. Not sure why it does that since I downloaded and installed the latest drivers today, but I won't argue with success. Also had an issue with the phone for a while where the USB configuration simply refused to set to MTP. I could open the menu and select MTP, but the configuration remained set to Charging. Have no idea why it did that, nor do I know why it suddenly stopped doing it and started working again. But again, I won't argue with success. Drivers for my phone were at Samsung Galaxy S7, 32GB, (Verizon), Gold Platinum. Check your model number, and if it isn't the SM-G930V, enter your model number in the search block at the top of the page to make sure you get the correct driver for your phone.

 

[Daphne Danana]

Tried some of the methods mentioned but still didn't work..... Even tried Samsung Smart Switch but it didn't even sense my device being connected
I'm not sure if it is my cable's problem? Because the "USB for transfer" did appear but it keeps disappearing. When i tried to form the cable in a certain position so it appears again but it disappears again before I could even tap on it.
Many websites said to use a good cable and I'm using the one that came with my S7, I don't get why it's still not working, any ideas what I should do? :'(

 

[Jay Sacks]

Developer Options can be enabled on the Note 7 by opening settings, go to about phone, find build number and press a couple of times. A prompt will come up telling you 4 more presses and you will activate developer options.
Press back and you will find a new category labeled Developer Options. You can turn on and off with the switch upper right hand side.
Sorry, see someone has already posted instructions.

 

[steinweiner]

My Galaxy S7 does not show any of those promps, nor does my computer.. I have downloaded the smart switch app from the Samsung site, my pc still only sees the phone, but cannot access files (i.e.: no music files, photos, nothing..just the Galaxy phone. Beyond fustrating

 

[Madaoji]

It gave several options under "Use USB for: I switched it to Transferring images and it installed a new driver. This made it click through folders a little quicker, but It didn't help me git photos off my phone. It can see the drive and knows they are pictures, but can't open them. I didn't have this trouble at first. Only after installing updates to my phone. It keeps trying to load the thumbnails indefinitely.

 

[kashakesh]

so simple, yet so frustrating... thanks for this!

 

[pulaki]

THANKS RUSSEL!!! Totally the right answer and it makes sense. I am most appreciative. Cynthia-

 

[angelcalled]

I just fixed this tonight by going into the registry and removing any reference to Verizon. Before I connected my phone I rebooted and it worked perfectly. It detected my phone and I was able to choose the option to transfer files.