S8+ texting issues

[AustinTech]

Hi, my wife is having an odd issue on her Verizon s8 plus. The issue just started a couple of weeks ago.
Texting has been screwy. She goes 15 or 20 minutes without getting any texts and then suddenly she'll get about 10 all at once. Lots of times throughout the day she will try to text people and her phone says "MMS failed" or "MMS timed out." It does this using Samsung's messenger app and using Textra. We've rebooted, I cleared her cache, cleaned up old messages,etc. Nothing seems to help. Any suggestions?

 

[AustinTech]

Also, it usually starts doing this after 9 o'clock at night. Most of her friends have iPhones and use iMessage.

 

[amyf27]

How long have you had the phone, and any other issues. Sounds like maybe a faulty Sim card. Does it have an sd storage card in? Back when I had a Note 3, I had a very similar issue with messages, pretty much the same issue actually. Took out the sd memory card-problem solved. I did a factory reset too I believe, just to be safe.

On my s8+ every once in awhile I may have a message issue but not to that extent.

 

[AustinTech]

yes, she's got an SD card in, I just had her take it out to see if that's it. As for other issues, nothing. And she's a heavy user and would complain in a heartbeat if anything else wasnt perfect. ,

 

[Derek Stacey]

According to "Textra," it's an Android 7 issue. To see if it's the same issue, turn on and off airplane mode. If the texts start right away, it's a known bug.

 

[AustinTech]

According to "Textra," it's an Android 7 issue. To see if it's the same issue, turn on and off airplane mode. If the texts start right away, it's a known bug.

Thanks, I'll give that a chance.

 

[drewood31601]

also try updating the profile