S8+ touch screen not working properly

[ebdgunner]

Initially I had problems with my touch screen not registering my touch in the correct spot. I'd tap somewhere and it would register 1/4" below it. Sometimes not at all.

I removed my screen protector and the issue persisted.

I did a factory reset and the problem persisted so I sent it back to Samsung.

Samsung sent it back not having done anything claiming they couldn't get into it because I didn't set anything back up after I did the reset and realized the problem was still there.

I figured I'd give it a try again and the problem that was ocurring before was gone but after going through the setup and getting some apps back on it I have a different problem.

The tap & hold feature isn't working but not everywhere. Some of the apps I can tap/hold to bring from the general apps menu to the home page but others won't let me because as soon as i put my finger on them they open even though i'm holding on them. I haven't had any luck moving an app on my homepage because as soon as my finger touches it, it's opening.

Is this just something I have to send it back to samsung for? I bought it directly from them and so far I've been far from impressed with their service.

 

[sulasno]

Long shot

Try cleaning the screen

 

[B. Diddy]

Welcome to Android Central! Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-34283

 

[ebdgunner]

Yes it does still happen in safe mode

 

[B. Diddy]

I'd contact Samsung again about it. This time, see if you can take a video of what's happening and show it to them (if you can communicate with them by email). Or, if you're in the US, see if the Samsung rep in your local Best Buy can help facilitate things.

 

[Sajjadz]

I have this problem too.it apear when my fingers get sweat.i triaded every thing but doesnt help

 

[Tim1954]

*#0*# will get you into service mode. Here you can check if the hardware is ok or not.

 

[publikenemy001]

Does the 8+ not have the setting to calibrate screen!