S9 can't answer calls or stop alarm if phone locked

[Android Central Question]

Hi, I've just bought a Galaxy S9 and find that if the phone is locked, I can't answer phone calls and can't dismiss my alarm in the morning either. The screen is unresponsive.

I can see the calls and also the alarm taking place, but nothing happens when I select any options to answer the call or dismiss the alarm.

Any ideas?

 

[chanchan05]

Do you press or swipe? Because you're supposed to swipe them. Pressing won't do anything.

 

[Crazytrainer]

Do you press or swipe? Because you're supposed to swipe them. Pressing won't do anything.

Erm, I may be a bit old and confused but I don't get many calls and usually panic when I pressing answer wont work. So, apologies if this is a dumb question but swipe left, right, up or down?

 

[chanchan05]

Erm, I may be a bit old and confused but I don't get many calls and usually panic when I pressing answer wont work. So, apologies if this is a dumb question but swipe left, right, up or down?

Anywhere. Just swipe the green button any direction.

 

[Rob CO2]

You can also use "Press Volume up to answer" in the "Answering and Ending Calls" menu.

I used to be able to answer calls from the lockscreen but then it stopped working. You may need to enable the following after the last update. Go here and: Turn on, set "single tap", then turn off (unless you want the floating menu).