Hi, I have just downloaded a new update from Samsung for my S4 and then wondered why my keyboard had changed. I enjoy the 3x4, but with the new update this is no longer available. Please, help, i like 3x4 keyboard...
Just to find out what sort of 'Customer Service' Samsung offers I put the issue to them.
Here is what Shawn Teo, Samsung Customer Care, Singapore had to say;
"We seek your kind understanding that system-side changes are made by Google, the developer of Android. The changes Samsung can make, just other participants in the industry is located on a layer on top of the changes made by Google. In Samsung's case, the changes are made on Touchwiz, the front-end touch interface developed by us. "
When it was pointed out that this was utter crap and he didn't know what he was talking about I got the following reply from Anthony Olivares, Customer Service Representative;
"We have forwarded your concern to our senior support team for deeper investigation, analysis and review."
Presumably after that 'deeper investigation, analysis and review' I then got the following from Anthony Olivares, Customer Service Representative;
"While such upgrades may introduce fresh mobile experiences by increasing the functionality of the mobile device, we do wish to clarify that they are essentially released to maintain the stability.
As such, firmware upgrades will only be released for the particular device model if the balance of the device is leveled."