Samsung Backup & Cloud

[marksains61]

Hi All. I have now lost a Samsung mobile and recently had another stolen However when I have used SmartSwitch and/or Samsung Cloud to back up my previous data, a lot of it is NOT transferred over?

Am I doing something wrong or do ppl use Android/Mobile Manager software to carry out a full safe back up of all their data.

Any help advice would be appreciated in hope that this situation is not repeated.

MarkSains61

 

[SpookDroid]

What kind of data isn't included? Are you sure the sync was active and the account was properly set up to back up ALL items?

Bear in mind that for back up, your actual app data isn't saved (just basically a list of installed apps to re-install and general phone settings). Secure Folder data needs additional steps to back up and restore (for security reasons). Encrypted messages cannot be backed up (some MMS/groupchats fall into this category). Non-camera folders usually need to be manually selected for back up.

Especially when doing a SmartSwitch transfer it'll tell you which items are not going to be possible to port over, but it may be a little more obscure when just using Samsung Cloud back up.

 

[marksains61]

Hi @SpookDroid Thanks for your comments and reply. I get frustrated when you get told your data is safe and it's easy to back up and restore it.

It doesn't seem to back up contacts, email settings or photos! I realise that it only backs up some date like installed apps etc. It shows that Photos are backed up to OneCloud then when I go to restore it shows a message unable to login to the account so lost everything.

Cheers!