Samsung Cloud Fails to Backup

[Macy72]

I have an S7 Edge and before doing a factory reset backed up everything to Samsung Cloud. This worked fine and when the phone was reset I managed to restore everything just fine. Brilliant. But now I want to backup again a week later but the backup keeps failing. I tried removing the account, clearing the cache and data but still no luck. Has anyone else had this problem and/or know of a solution?

 

[Soundman72]

It's been ongoing for a few days now

 

[Macy72]

So no fix then? Shame. Hope they fix it soon.

 

[Soundman72]

I hope so just tried running a backup and they all failed

 

[bandofbrothers2112]

Same problem.

http://forums.androidcentral.com/sa...-using-samsung-account-error.html#post5602354

 

[bandofbrothers2112]

Samsung U.K. Twitter support suggest using a computer and smartswitch.

Nothing like circumventing the original question !!

 

[bandofbrothers2112]

Update from Samsung U.K. Support on Twitter

"Hi. This is an ongoing issue, and we'd recommend that you back up your data using an alternative cloud source, such as Google Drive. You can find instructions on how to back up data here: What are the different methods to backup or transfer data from my Samsung Galaxy device? ^RS"

 

[Soundman72]

Update from Samsung

We are aware of the issue with the Samsung Cloud and we're working on getting this sorted as quickly as possible. The fix for this is scheduled to launch from the 21st December. ^LH

 

[Macy72]

Fingers crossed

 

[Maydogg100]

Anyone updated? Has it resolved the issue?

 

[Macy72]

Some have received an OTA update and it seems to have fixed the problem. Just need to wait for the update to hit your phone. I'm still patiently waiting myself.

 

[ELvinasjuo]

Still waiting ;(

 

[Maydogg100]

I've now updated and unfortunately still having the same issue. Back to square one

 

[Macy72]

How did you get the update? Nothing is showing up on my phone yet.

 

[Maydogg100]

Same as always just popped up a few hours ago

 

[Macy72]

Ok. I'll just have to keep waiting then and hope for the best.

 

[Maydogg100]

Yeah probably best. How do you remove the account and clear the cache and data? I'm going to give that a try too

 

[Macy72]

I tried that last week. No joy either. But if you go into settings > accounts you should see Samsung account and it should give you the option to remove account. Good luck.

 

[iordan2000]

Settings ---> Accounts ---> Samsung Account ---> [click on your email] ---> More (top right) ---> Remove account
For cache/data: Settings ---> Applications ---> Application manager ---> More ---> Show system apps and then you can find Samsung account and Samsung Cloud. But I don't think this'll help.

 

[bandofbrothers2112]

I got the notification yesterday and after accepting it then Samsung cloud backed up fine.

I'm in the uk using an unbranded s7 edge.