Samsung.com Pre-Orders

[danhartman26]

I'm having trouble with Rakuten. I went to their website to report the missing cash back, and I got an email just saying that Samsung hasn't approved it. I ordered on 2/15. Does anybody know a better way to contact Rakuten other than their chat bot?
My wife's went right through on 2/16...

Sent from my SM-S918U1 using Tapatalk

 

[shook187]

I'm having trouble with Rakuten. I went to their website to report the missing cash back, and I got an email just saying that Samsung hasn't approved it. I ordered on 2/15. Does anybody know a better way to contact Rakuten other than their chat bot?
My wife's went right through on 2/16...

Sent from my SM-S918U1 using Tapatalk

How did you purchase did you purchase through the app or you went through a web browser?

Sent from my SM-S918U1 using Tapatalk

 

[danhartman26]

How did you purchase did you purchase through the app or you went through a web browser?

Sent from my SM-S918U1 using Tapatalk

I believe I used a browser.

Sent from my SM-S918U1 using Tapatalk

 

[Gary02468]

I believe I used a browser.

It's always good to take a screenshot at checkout both to confirm for yourself that Rakuten is enabled for the transaction, and to have evidence to show them if their records disagree.

 

[kide#WN]

I'm having trouble with Rakuten. I went to their website to report the missing cash back, and I got an email just saying that Samsung hasn't approved it. I ordered on 2/15. Does anybody know a better way to contact Rakuten other than their chat bot?
My wife's went right through on 2/16...

Sent from my SM-S918U1 using Tapatalk

Try again. The first answer I got was about using coupons other than Rakuten. I asked again, and they requested a purchase proof from Samsung. Got an email that Samsung didn't validate my order as a Rakuten order. But they gave me cashback anyway, as a courtesy. Something is not right over there, no one gives cash away for no reason.

 

[danhartman26]

Try again. The first answer I got was about using coupons other than Rakuten. I asked again, and they requested a purchase proof from Samsung. Got an email that Samsung didn't validate my order as a Rakuten order. But they gave me cashback anyway, as a courtesy. Something is not right over there, no one gives cash away for no reason.

I got that email, I provided the Samsung confirmation. That was yesterday, and all I got was an email saying they would get back to me. Maybe it will take another couple of days... I just didn't know if anybody here knew of another way to contact them.
Thanks for the info!

Sent from my SM-S918U1 using Tapatalk

 

[kide#WN]

I got that email, I provided the Samsung confirmation. That was yesterday, and all I got was an email saying they would get back to me. Maybe it will take another couple of days... I just didn't know if anybody here knew of another way to contact them.
Thanks for the info!

Sent from my SM-S918U1 using Tapatalk

Grab a popcorn. They are not the fastest service around. Can take a day or two.
The email though a chatbot is the only way I know. But when you reply to the email, it goes to their queue.

 

[danhartman26]

Grab a popcorn. They are not the fastest service around. Can take a day or two.
The email though a chatbot is the only way I know. But when you reply to the email, it goes to their queue.

Thanks - I'll see how it goes...

Sent from my SM-S918U1 using Tapatalk

 

[trucksmoveamerica#AC]

It's almost not worth the hassle to deal with ratuken

Sent from my SM-X800 using Tapatalk

 

[danhartman26]

It's almost not with the hassle to deal with ratuken

Sent from my SM-X800 using Tapatalk

Agreed. I'm not going to put that much more effort in. But it's annoying because I should have gotten about $140 - about $99 for the cash back, $10 for joining, and $30 for referring my wife. She got all of hers approved in about 1 day...
I don't think I'll waste my time with them next time. I'd like to say in 2 years, but we all know what will happen next February...

Sent from my SM-S918U1 using Tapatalk

 

[nuangel2]

Yes I went thru Rakuten doing my preorder and still have had to repeatedly contact them. I provided proof of order,. At first they told me to wait for 10days after I received phone, still no credit. Can you ntacted them again was told gave to wait for Samsung to confirm my purchase and that could take 45 days
I am still waiting

Sent from my SM-S918U1 using AC Forums mobile app

 

[Jewels81]

Samsung needs to hurry up and give me a new delivery date on my red s23 ultra. I'm thinking if nothing changed by Monday I might cancel.

 

[trucksmoveamerica#AC]

Samsung needs to hurry up and give me a new delivery date on my red s23 ultra. I'm thinking if nothing changed by Monday I might cancel.

Good things come to those who wait.

Sent from my SM-S918U1 using Tapatalk

 

[danhartman26]

I noticed last week that you couldn't even order the red anymore... maybe they are out? We got a sky blue and lime. I really like both. But the lime is very subtle, and almost just looks white in low light.

Sent from my SM-S918U1 using Tapatalk

 

[Jewels81]

Good things come to those who wait.

Sent from my SM-S918U1 using Tapatalk

Lol people that say that usually got theirs. Haha.

 

[trucksmoveamerica#AC]

Lol people that say that usually got theirs. Haha.

That's true.

Sent from my SM-S918U1 using Tapatalk

 

[Jewels81]

I noticed last week that you couldn't even order the red anymore... maybe they are out? We got a sky blue and lime. I really like both. But the lime is very subtle, and almost just looks white in low light.

Sent from my SM-S918U1 using Tapatalk

They change the date a lot from the red for new buyers I see. Mine was Feb 23rd and they sent me delay email the 22nd. Had to go look at email
Lol. I was curious about the lime. Oh on it looking white in low light. Looks like you could go for cream in that case lol. But the sky blue is pretty. I have it on my s22 ultra. I just want to try the red out lol. Yes impatient my middle name when it comes to my phone toys lol

 

[Jewels81]

That's true.

Sent from my SM-S918U1 using Tapatalk

Wasn't trying to sound like a smarty pants btw

 

[trucksmoveamerica#AC]

Wasn't trying to sound like a smarty pants btw

I know, I thought it was funny.

I will say it's worth the wait though. I know it sucks

Sent from my SM-S918U1 using Tapatalk

 

[Jewels81]

I know, I thought it was funny.

I will say it's worth the wait though. I know it sucks

Sent from my SM-S918U1 using Tapatalk

yeah it does and I'm sure it is. Did you have the s22u? Reason why I ask is I was wondering if it was true that the screen a little flatter or less curved on the s23u than the s22u?