Samsung Galaxy Note 3 not charging?

[dsilvertx]

its oxydide issue on usb port. try cleaning with a tooth brush (dry). this really works. not a joke..

Excellent answer! I brushed off the port, reconnected the same charging cable that wasn't working, and all is fine. Thanks very much for your advice.

 

[Bernie HendClay]

Menuka Gunawardana
its oxydide issue on usb port. try cleaning with a tooth brush (dry). this really works. not a joke..


OMG OMG. Just did it with my electric toothbrush. It's charging now. Thank you. I thought I had to buy a new phone as I got a new battery and charger 2 weeks ago.

 

[Warshaa Rettke]

I had the same issue after 1 month of buying the new Note 3 its stop charging and was dropping so fast wasn't happy.
I tried to charge it via ma car's USB port and it charged fine but when i use the AC port it won't charge. I tried the Laptops port it still did that. So after reading the suggestion about brushing the cables edges .. lets see if it works fingers x

If it does thank you for the suggestion

 

[Captainplonk]

its oxydide issue on usb port. try cleaning with a tooth brush (dry). this really works. not a joke..

This works!!!!!!. Your a legend. So many people having this issue with the note3. It should come standard with a phone, charger and a toothbrush.

 

[kissmeimirish]

I think these are two separate issues.

1) Phone shows charging, but not actually charging. (toothbrush won't help)
2) Phone is not charging at all. (toothbrush may help)

I have #1...is there a solution other than bad cable?

 

[Jase Li]

This is spot on! Clean the USB and it will work!

 

[JakesFault]

I purchased my Samsung Galaxy Note 3 a few months ago (verizon) and my battery conked out on my right away. it just shut down and would not turn back on again. The Verizon store told me it was because I OVER-CHARGED my battery.... I didn't know you could do that anymore; regardless, I took their advice and no longer kept my phone charging overnight. They swapped it out with a battery they had in the "back" of the store... no idea how old it was, but it worked fine. I was getting good battery life and good charge... .

Then the battery stopped holding charge and it was only lasting about half a day... the Verizon store opened up a new phone box and gave me the new battery out of the package. I thought this time, I'd be good to go. That was about a month ago.

Now over the past two weeks my battery is not holding charge and more recently, is not even charging. A warning flashes on the screen that to charge faster I should plug-in the "factory made cable ", which of course it already is.

I constantly shut down my applications via task manager to limit battery drain, reboot my phone and take my battery in and out with absolutely no effect. Does anyone have any thoughts??

 

[Lore323]

Hi,
I've had the same issue with my Galaxy Note 3, not charging it kept asking me to use the original charger which I was. Now the only way my phone will charge is if I use a different charger. I was given this number to call 888-987-4357 and get a replacement charger from Samsung. I called this morning they will be sending me a replacement charger but they have to receive mine first.
You will need to send them your charger along with a copy of the receipt purchase of your device.
They said it takes 2 days for them to get it, 5days for them to process and 2days to return back.
Hope this solves the CHARGING problem!!!

 

[Navaehrva]

That's because the usb cable is not covered under the manufacturer warranty. If you read your terms and conditions of the LMW you would have seen that.

Stop fighting a cell phone company that doesn't make your phone and call the manufacturer.

 

[Charles Beane]

I think these are two separate issues.

1) Phone shows charging, but not actually charging. (toothbrush won't help)
2) Phone is not charging at all. (toothbrush may help)

I have #1...is there a solution other than bad cable?

Yes. I had this problem after having my note 3 for about a month. I tested everything and came to the conclusion it was either the port or the battery. I went in to Verizon and he pulled a brand new battery off the shelf to test and it fixed it. Now 2 months later I have the issue again. Here's hoping it fixes it again. I've since rooted and don't feel like returning to stock every 2 mo.

 

[Lastly]

I've been getting the same message since an update. Even tried a few Samsung cable/charger with the same result. Finally remembered I had a USB 3.0 cable that came with an external hard drive. The phone charged from 7% to 100% in about 1.5 hours. Now to see who is going good to replace the cable because it should be covered since so many are experiencing the same issue. My Note 3 came with a bent/cracked stylus that was hard to get out and was damaged before I got the phone, but they say not covered. If they don't take care if things like this someone is going to start a class action suit. Why should we have to buy something that so many are having issues with do to shipping damaged or poorly designed items. Nothing like this should happen in the first few months.

 

[Crystal Carey]

It's the phone, not the cords. There is an excessive build up. I tried what another site said, use a toothbrush and clean off the charging tabs. A lot of people said it worked for them. I have not found it to work, but it has shown improvement, like now the battery is at least showing on the screen. I am going to try again in a few. Good luck, hopefully Samsung actually fixes this issues seeing how expensive this paper weight is.

 

[Kelly Kearns]

Ok, once again, a strange problem and almost everyone with the problem is a one post person..

Sent from my Awesome Note 3

 

[nerofive4]

To you and anyone else who beleives the have a defective item. Buy the same item, make sure it is OEM, use a credit card. Then return the non working item for a refund. A cable does not have a serial number, and even if they did, it costs the company more to check them, and deal with refusal. Buy from a phone company if not the manufacturer. (dont do this to private small sellers, they dont have return agreements with manufacturers).

Note the reason using a credit card is important is if the merchant refuse you a refund (say they will only do an exchange) you can go to the CC company whos interest is to make sure you are not being charged for something that can be claimed defective.
The beauty of the item being OEM is the manufacturer will take the end hit, when the defective items are either credited or replaced. And if the large vendor takes a hit too often (defective item returns) they will avoid that manufacturer if possible.

This is better in for you in the near term because it effects the manufacturer, and gets you the item you need (and were promised). A class action wouldnt do much for you, it would hurt the company more, and help out (a) lawyer/s.

This is how as a consumer you can fight bad practices, and protect your interests. Companies dont want you to know about it, because it is near impossible (cost ineffective) to counter for low dollar items. Or crudely said, there are people that f**k and there are people that get f**ked.

 

[netaiprokop]

Great advice! New phone and I was afraid I ruined it! Thank you so much

 

[Brad Harrison2]

I've been having exactly the same issue BUT when I power off the Note and then recharge, it works fine. Wake up in the morning to 100%. No new apps lately so I don't think they are interfering but there have been updates. Something in the software is causing this charging issue.

Power it off and plug it in. If that works, you are having my issue and I don't have a solution....yet....

 

[Dugald Stevenson]

its oxydide issue on usb port. try cleaning with a tooth brush (dry). this really works. not a joke..

Indeed. I just wiped the connecter with my sleeve as it seemed to have some oil film or something on it, and now it's charging properly. Was only very slowly charging prior to this with a red X through the battery icon when it was plugged in. Now it's charging properly.

 

[abtxpress]

My note 3 just started this today. I know its the phone. I have tried 7 different chargers and no go. It says charger incompatible, use the charger that came with the phone. I have tried 2 note 3 chargers, 2 note 2 chargers, 3 gs3 chargers. I have tried the tooth brush remedy, no go. I have to have my phone working in the morning. This is my business line so Verizon better replace it on the spot. I have to have this, I can't have my clients getting my voice mail for a week. And the phone is only 3 months old. This is bull sh##. I also use it to log my driving as I have a commercial vehicle and am required to log by the fmcsa. If I get pulled in for a dot inspection I am really screwed. I am not a trucker, but since my GCVW is greater than 10001 lbs I have to have a usdot number and since I cross state lines I have to have a logbook. This is not good at all.
Sorry to rant but my business relies on a working mobile. UGH!!!

 

[Glitzy35]

What they said earlier about cleaning the charging port is the answer. I had the same issue. Was plugged in and acted like it was charging but wasn't charging. I took one of those air spray cans and sprayed air into the charging port to clean it and it works like a charm. If you don't have an air spray can can buy them anywhere or use a toothbrush. I thought I was gonna have to replace the phone. So relieved.

Sent from my SM-N900V using AC Forums mobile app

 

[shortwave8669]

There was a batch or bad chargers that came with the Note 3 - just purchase a new charging cord and u should be good to go. (Amazon and E-bay have the dual chargers under $5). I had the same issue and it started few days after I purchased the phone.

The Note 3 and S5 (both using the micro-USB 3.0 connector) are subject to dirt getting into the port.

If one notices charging problems the 1st step is to use a clean hobby paint brush or dry toothbrush to clean out any possible dirt that might be in the port/ on the charging plug. If that doesn't fix the problem then one can start replacing the charging cable or battery.