Hello,
I have had a Samsung Galaxy S5 for almost two years, and it has been great until recently. About a month ago, various apps starting losing connectivity intermittently, including both third-party and pre-installed apps like Google Maps. This would occur over both Wi-Fi and 4G. I could still browse Google Chrome, but my gmail, work email, Facebook, etc. would only work on occasion. After trying a few things, I did a hard factory reset and it seemed to fix the problem for about 3 weeks. Just this past weekend, however, the issue started up again. It starts slowly (by not updating my work email unless I manually sent/received), and then spreads to other apps. I have yet to have any problems with the Google Chrome browser, but have had issues with most other apps, including pre-installed apps like Gmail and Google Maps. There are some apps that will work intermittently or if I manually enter those apps and update, while others don't update at all. For instance, I can't see anything new on Facebook and receive an error message saying "can't connect right now" when I try to click on an article linked on Facebook, but I am able to comment/like things.
This time around, I went straight to the factory reset, but it did not fix anything - the first app I used after resetting did not work. I have also reset network settings and cleared the cache partition, but no dice.
Customer support at Verizon told me this is most likely a hardware issue, so they can't do anything about it. Does anyone know of any potential solutions? I have scoured the Internet but have failed to find anything that works.
I have had a Samsung Galaxy S5 for almost two years, and it has been great until recently. About a month ago, various apps starting losing connectivity intermittently, including both third-party and pre-installed apps like Google Maps. This would occur over both Wi-Fi and 4G. I could still browse Google Chrome, but my gmail, work email, Facebook, etc. would only work on occasion. After trying a few things, I did a hard factory reset and it seemed to fix the problem for about 3 weeks. Just this past weekend, however, the issue started up again. It starts slowly (by not updating my work email unless I manually sent/received), and then spreads to other apps. I have yet to have any problems with the Google Chrome browser, but have had issues with most other apps, including pre-installed apps like Gmail and Google Maps. There are some apps that will work intermittently or if I manually enter those apps and update, while others don't update at all. For instance, I can't see anything new on Facebook and receive an error message saying "can't connect right now" when I try to click on an article linked on Facebook, but I am able to comment/like things.
This time around, I went straight to the factory reset, but it did not fix anything - the first app I used after resetting did not work. I have also reset network settings and cleared the cache partition, but no dice.
Customer support at Verizon told me this is most likely a hardware issue, so they can't do anything about it. Does anyone know of any potential solutions? I have scoured the Internet but have failed to find anything that works.
Facebook
Twitter
Instagram