Samsung GalaxyS7 charges but doesnt show up on HP

[Tulipwriter]

When I plug my Samsung Galaxy S7 into my HP laptop (both phone and laptop are new) it charges but nothing shows up on the screen. I took some pictures I want to download and save onto my laptop, but I can't. (It worked the first time I plugged my phone in, though.) Please help, thanks!

 

[dpham00]

Swipe down on the notification bar, select mtp mode.

 

[avgjoe79]

try uninstalling it in device manager. and let windows reinstall the driver.
to get to device manager right click on computer , then click on manage .
then in the left panel of that window click device manager

 

[Tulipwriter]

Ok I clicked Device Manager. Now what?

 

[Tulipwriter]

Where is the notification bar?

 

[blade22222]

Plug your phone into your laptop then pull down the notification bar at the top of the screen touch connected for charging then select what you want it to do.

 

[Tulipwriter]

I turned off my phone, then plugged it into my laptop. A window popped up that says, "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. Recommendation: Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly."

 

[Tulipwriter]

Sorry, I'm still not following.

 

[20blks]

Are you using the USB cable the phone came with?

Posted via the Android Central App

 

[Tulipwriter]

Yes I am.

 

[Tulipwriter]

Soooo I assume I should buy a new one? lol

 

[20blks]

Try and download smart switch from the Samsung website. Maybe you're missing the drivers for Windows

Posted via the Android Central App

 

[blade22222]

Or go to Samsungs website and try and download the drivers for the phone.