Samsung Kies3 wont update firmware of software on S4 mini, how can I do it?

[AC Question]

Samsung Kies3 wont update firmware of software on s4 mini

I have tried numerous times to update the firmware and software on my s4mini using kies 3 but when i click the option to update the screen just stays blank. I have tried unmounting the SD card and even leaving it alone for over and hour but to no success.

this is iiritating

 

[anon(632115)]

Re: Samsung Kies3 wont update firmware of software on s4 mini

Is Kies connecting OK? Are running it as an administrator? What is your device's current firmware? What are you trying to upgrade to? Does the phone show there is an ota upgrade available? Is the phone rooted?