had multiple problems all at once with my 34g note5... (used 31.7gb of my 32g space..had 3408 pictures/videos on my phone..many useless apps.. music, retc...it was running soo hot i could not put the phone to my ear to talk...it wouldnt charge quickly anymore...and i could not touch anything on my screen to dial out..to delete..nothing)
i even had a wonderful tmobile agent try to help me for over 4hrs on the phone to save me from doing a master reset...by the end of the call he said i would definitely have to do a master reset
decided to googe on my laptop to see if anyone else was having this problem and lo and behold there was a whole thread dedicated to this exact problem..
Read many replies that suggested the master reboot but kelly kearns was the only one to suggest a boot in safe mode as kelly kearns suggested...it worked perfectly...didnt have to lose all my texts, etc...i had downloaded all my pix and videos to my laptop to free up some space....no more freezing...thank u kelly kearns...!!!!