Samsung Note 9: Suddenly cannot download MMS from non-Android users when WiFi Calling is Turned on

[Android Central Question]

Samsung Note 9 running the latest version of Android (9).

In the last few weeks (perhaps after the Android 9 update), I've stopped being able to download MMS messages (texted pics). When I click on the "download" link that comes when I receive an MMS, it just spins and never downloads.

I discovered restarting will download the pic, but that's because it downloads via mobile data during the reboot process.

Further troubleshooting has narrowed down the results: It's not an issues because I'm connected to WiFi--it has to do with WiFi calling. If i turn Wifi calling off, I can download normally over wifi.

Furthermore, the issue appears to only affect incoming messages from non-Android users. I have no idea why this is the case. I successfully downloaded pics from another Android user, but iPhones and Google Pixels do not work.

I can download MMS from anyone as usual when connected to mobile data.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist
https://forums.androidcentral.com/showthread.php?t=409154

 

[dontbesojumpy]

Samsung Note 9 running the latest version of Android (9).

In the last few weeks (perhaps after the Android 9 update), I've stopped being able to download MMS messages (texted pics). When I click on the "download" link that comes when I receive an MMS, it just spins and never downloads.

I discovered restarting will download the pic, but that's because it downloads via mobile data during the reboot process.

Further troubleshooting has narrowed down the results: It's not an issues because I'm connected to WiFi--it has to do with WiFi calling. If i turn Wifi calling off, I can download normally over wifi.

Furthermore, the issue appears to only affect incoming messages from non-Android users. I have no idea why this is the case. I successfully downloaded pics from another Android user, but iPhones and Google Pixels do not work.

I can download MMS from anyone as usual when connected to mobile data.

Follow up question: why is there no category to select Note 9? It doesn't show up under the listed phones to select as my own.

I am now logged in. There is no option to select Samsung Galaxy Note 9 as my current phone. Why is there no option for the Note 9? It jumps from Note 8 to Note 10.1.

Thank you.

 

[mustang7757]

I am now logged in. There is no option to select Samsung Galaxy Note 9 as my current phone. Why is there no option for the Note 9? It jumps from Note 8 to Note 10.1.

Thank you.

I'm not sure I follow?
But for MMS issue have you tried a different texting app like Google message or Textra?

 

[dontbesojumpy]

I'm not sure I follow?
But for MMS issue have you tried a different texting app like Google message or Textra?

You recommended creating an account--I didn't realize I already have an account, so there was no need to create one, but I am now logged in.

As for the "no Note 9 option," Note 9 doesn't appear to exist on here as a phone that exists. All the options skip from Note 8 to Note 10.1. I don't quite understand that.

As for the third party texting app, I'd really rather root out the issue as it pertains to wifi calling as it pertains to the factory texting app, as it seems like a solvable problem.

Thanks.

 

[B. Diddy]

Duplicate threads merged.

 

[mustang7757]

You recommended creating an account--I didn't realize I already have an account, so there was no need to create one, but I am now logged in.

As for the "no Note 9 option," Note 9 doesn't appear to exist on here as a phone that exists. All the options skip from Note 8 to Note 10.1. I don't quite understand that.

As for the third party texting app, I'd really rather root out the issue as it pertains to wifi calling as it pertains to the factory texting app, as it seems like a solvable problem.

Thanks.

There is a Note 9 forums here .
The reason I ask to try a 3rd party message app to see if your issue continues to it , that way I can tell you where to start . Trying isolating if it just the stock message app or something else

 

[dontbesojumpy]

There is a Note 9 forums here .
The reason I ask to try a 3rd party message app to see if your issue continues to it , that way I can tell you where to start . Trying isolating if it just the stock message app or something else

I downloaded and tried Google Messages. I can receive MMS through there.

Under my profile, I couldn't find an option to select Note 9 as my current phone. Good to know there's a forum.

Thanks for your help.

 

[mustang7757]

I downloaded and tried Google Messages. I can receive MMS through there.

Under my profile, I couldn't find an option to select Note 9 as my current phone. Good to know there's a forum.

Thanks for your help.

Your welcome ! Can try clearing cache and force stop the stock message app , if it doesn't work possible bug with it .

 

[Chromium 4]

May I suggest you boot the phone into recovery mode and clear the partition cache I do this when ever I receive a major software update and it is effective for taking care of bugs without having to back up your data like with a factory reset.

 

[pizza_pablo]

I'm not sure I follow?

He means, this.
The drop down, for choosing your PRIMARY Phone, in MANAGE ACCOUNT, is missing the Note 9, and has been, since I got mine last November. I'm surprised that this has not been rectified by now.
The list contains the Note 7, which no one is supposed to still have, but not the 9, which I'm certain that many use as their primary phone. \_0_/

 

[mustang7757]

He means, this.
The drop down, for choosing your PRIMARY Phone, in MANAGE ACCOUNT, is missing the Note 9, and has been, since I got mine last November. I'm surprised that this has not been rectified by now.
The list contains the Note 7, which no one is supposed to still have, but not the 9, which I'm certain that many use as their primary phone. \_0_/ View attachment 311693

Gotcha , Verizon thing?

 

[pizza_pablo]

Gotcha , Verizon thing?

Verizon can control what is shown on the AC Forum?

 

[mustang7757]

Verizon can control what is shown on the AC Forum?

I thought you talking accounts like phones on your account

 

[pizza_pablo]

I thought you talking accounts like phones on your account

Nah, AC Forum account.
No Note 9 Choice to complete profile.
Note 7, tho, which is cool.

 

[dontbesojumpy]

Nah, AC Forum account.
No Note 9 Choice to complete profile.
Note 7, tho, which is cool.

This is the case. Seems weird. Do they start counting the phones different or something?

Regarding my issue: clearing the cache/storage for the default messaging app didn't help.

 

[justafew]

This is the case. Seems weird. Do they start counting the phones different or something?

Regarding my issue: clearing the cache/storage for the default messaging app didn't help.

What carrier? My friend and I are having the exact same issue on AT&T. Both of us with a Note 9.

This issue started right after getting the September security patch at the end of last month (N960USQU2CSI1)

Discovered it was wifi calling as I would reset my network settings and it would work fine, until I re-enabled wifi calling then BAM, it would stop working. Once I disabled wifi calling, it would work again. Same exact thing for my friend on his Note 9.

Some of the things I did to troubleshoot:

1) Reset network settings
2) Wiped cache partition
3) Had AT&T reset my provisioning
4) Went so far as to do an IMEI swap to an iPhone to provision on the network with Apple configuration, thus ensuring that all android elements were wiped on the network - checked that all Apple services were working like iMessage, then swapped back to Android, enabled wifi, then ensured Advanced messaging was turned on and working and could send/receive MMS. Then turned on wifi calling- failed at that point.
5) My default SMS was Textra, but I also tried the default Samsung Messages, tried Google Messages - same results.

 

[dontbesojumpy]

What carrier? My friend and I are having the exact same issue on AT&T. Both of us with a Note 9.

This issue started right after getting the September security patch at the end of last month (N960USQU2CSI1)

Discovered it was wifi calling as I would reset my network settings and it would work fine, until I re-enabled wifi calling then BAM, it would stop working. Once I disabled wifi calling, it would work again. Same exact thing for my friend on his Note 9.

Some of the things I did to troubleshoot:

1) Reset network settings
2) Wiped cache partition
3) Had AT&T reset my provisioning
4) Went so far as to do an IMEI swap to an iPhone to provision on the network with Apple configuration, thus ensuring that all android elements were wiped on the network - checked that all Apple services were working like iMessage, then swapped back to Android, enabled wifi, then ensured Advanced messaging was turned on and working and could send/receive MMS. Then turned on wifi calling- failed at that point.
5) My default SMS was Textra, but I also tried the default Samsung Messages, tried Google Messages - same results.

ATT is my carrier as well.

So did your troubleshooting resolve the issue?

Thanks for the reply.

 

[justafew]

Nope, at this time it is still unresolved.