samsung pass, couldn't verify fingerprint

[rhsortho]

Been trying for serveral days now. Is anyone having trouble setting up SamsungPass?? It works flawlessly on my Note10+. On day one on the Zfold, the app would just never get past the "agree" button. It now gets past that, to the samsung account password, but after scanning fingerprint it comes back with a couldn't verify finger print try again later. I've cleared/rescanned prints, even went so far as to factory reset and set up from scratch vs restoring. still no luck. Samsung Pass was convenient to use so would like to get it back. Not sure what else to try.

 

[kide#WN]

No problems here.

 

[rhsortho]

No problems here.

Thanks! i guess it's not a widespread issue then. just seemed odd that only SamsungPass has a issue. other apps/unlocking phone has no issue. just tried to clear cache/data for the app but still the same error. already tried a factory reset too. oh well.

 

[stuntfne]

Try it with wifi off. I did it and worked perfectly

 

[mustang7757]

Agree try either wifi or mobile data