Samsung Pass Doesn't Verify Fingerprints

[steelernole]

I just went to set up my new Galaxy S20 Ultra and Samsung Pass doesn't recognize my fingerprints. It shows a message saying fingerprints couldn't be verified everytime I try to set it up. Has anyone else had this problem?

 

[B. Diddy]

Do you have a screen protector on?

 

[steelernole]

Yes, the one that comes pre-installed on the phone.

 

[mustang7757]

Clear data, cache , force stop Samsung pass app and try again

 

[steelernole]

Clear data, cache , force stop Samsung pass app and try again

Tried that and it still doesn't work.

 

[mustang7757]

You try both wifi and data getting through on Samsung pass ?

 

[steelernole]

You try both wifi and data getting through on Samsung pass ?

Tried it again with wifi off and it worked. Thanks for your help.

 

[mustang7757]

Tried it again with wifi off and it worked. Thanks for your help.

Your welcome