Samsung Pay - "Failed to Connect to Server, Try Again Later"

[Amit Sinha4]

Hi, I am having Galaxy S6 on ATT with Android Version 5.1.1 and latest app of Samsung Pay V 1.3.2116, while I am trying to add any card, irrespective of brand/type/bank, I get a consistent error - screen shot attached.

Here are the cards I have tried, just to check the system: BoFA, Chase, Fidelity, Credit Union cards

Has anyone faced similar error and is there a known solution for this problem?

 

[20blks]

Enable "Samsung apps" then try again

 

[Amit Sinha4]

***The problem is now solved***
All, I found out the solution for the problem, I searched through the forums and found that if device is encrypted for reason (corporate, personal reason) then the Samsung Pay might fail to add any credit card.
I decrypted the device by following steps (on my S6): Settings ==> Personal ==> Lock Screen and Security ==> Other Security Settings ==> Decrypt Device

once decrypted, then try to add the credit card and whola it should work....

I just used Samsung Pay at nearby Walmart and it worked like a magic, this is great forum and solutions are available here only...I love Samsung S6

 

[Tampaguy75]

My phone is not encrypted, but I still get almost the exact same error message. I was a beta user and had no problem adding my BofA debit card. Now that it has gone live, I would like to add more cards, but I just get the following pop-up:

 

[Tampaguy75]

Ok, I solved my problem by resetting the app and then re-installing my card. Unfortunately, Chase isn't set up to work with Samsung Pay -- only my Bank of America card is working.

 

[me just saying]

I got the same error with bank of america and tried again later. it worked I figure the server was just to busy at that moment I first gave it a try.

 

[eandalis]

Yes I've been getting this error and have tried uninstalling and installing the app, clearing cache of apps. My phone is also encrypted, so I may try to decrypt and see what happens.

 

[Amit Sinha4]

Yes I've been getting this error and have tried uninstalling and installing the app, clearing cache of apps. My phone is also encrypted, so I may try to decrypt and see what happens.

Yes, please keep this forum posted as it goes. Good Luck!

 

[eandalis]

Yes, please keep this forum posted as it goes. Good Luck!

Success! Decrypting worked for me. Thanks!

 

[nightdevil21]

Success! Decrypting worked for me. Thanks!

Does it allow you to encrypt and work afterwards?

 

[Amit Sinha4]

Does it allow you to encrypt and work afterwards?

I have not tried, avoided the situation where I have to encrypt the device. But fundamentally, it should work.

 

[Jose Maldonado2]

hey guys. Some of the rules on some of the forums are just ridiculous. I am trying to help but since I am new I cant post links. The solution is the Samsung Pay Framework 01.16.0002 from apkmirror.com or google it. that fixed the problem on my note 5. hope it helps...

 

[Jose Maldonado2]

Please delete

 

[pwillia1137]

I am having this very same problem. When trying to register a credit card I get the "Failed to connect to server, try again later." message. I have looked and my encryption is enabled. I do not have the ability to turn off the encryption as it is required for my company email to work on the phone. Does this mean I will not be able to use Samsung Pay? or is it a bug that needs to be fixed?

Any other ideas on how to get this working?

Thanks!

 

[pwillia1137]

Update... Just did a chat session with Samsung pay rep.. and was told that Samsung Pay will NOT work if the phone encryption is enabled and no plans to correct.

Here is the exchange:

Karthik B: I'm sorry for any miscommunication, the Samsung pay application will not work if the device is encrypted.

Paul: Is this a defect or something that is planned to be corrected in a future release?

Karthik B: It is designed in such a way. However, you can try decrypting the device and access the Samsung pay application.

 

[smooth4lyfe]

I only get this error with my Fidelity American Express... My phone is not encrypted...my Bank of America cards registered fine

Sent from my Asus Zenphone 2!

 

[hohowan]

First your phone needs to be charged to atleast 80%. Then under security>other security settings>device adminstrators. Turn off your companies administrator, my company uses MobileIron.

After you turn it off, decrypt your device (~5mins). Add your cards in Samsung pay. Then encrypt your device. Switch your companies mdm back on in device adminstrators.

This is what I did and I didn't have problems getting connected back to my company email.

 

[pwillia1137]

Thanks Hohowan..... the approach you outlined to decrypt, then add the cards, then re-encyrpt did the trick! Samsung Pay is working!

 

[terricomp]

This link allowed me to get past the scanning screen in Samsung Pay, and enter my expiration date, code, and name and address. But when I get to the screen that says it is verifying with the server, I get the same error message. Any suggestions?

 

[huertas474]

Hi! I'm from Spain and today the apk update and shows that message, I want to decrypt the phone for works the apk but how I do? Thanks!