Samsung S22 Ultra

[raluca9304]

Hello everyoane. I just bought a Samsung s22 Ultra and i think i have some problems with him, i mean on facebook and some games my phone screen become black but he is still work is not going at sleep or to lock. For example in a game while i m playing my phone screen become black. Did somebody have a idea about this? Tks

 

[Jell Lee]

are you using a 3rd party launcher or a theme by anychance? if so, please try using the default.
Otherwise, check the app version, update if it's not updated... go to recovery mode and clear cache partition then reboot normally.
Another thing you can do is to report the issue to samsung, reproduce the issue and submit error through Samsung Members app > get help > error report.

 

[raluca9304]

i using a them from them, but i will stop this.
everythink is update it, all the time i check this
and il aready spoke with ppl from samsung and they told me to clean the cache, so i dit that already and asweel they told me to install smart tutor but i didn't have time to talk with them from there