Samsung s24+ sound issue

[missy8787]

Not sure if anyone else has experienced this so lately ive noticed when im doing video calls I can't hear the other caller ive even put the volume all the way up and still cant hear them now at first I thought maybe cus my phone was trying to connect to my hearing aid but I turn that off and still cant hear on video calls

 

[B. Diddy]

Have you experienced this with multiple different video callers, or only one specific one? If it's only one person, it could have something to do with that person's phone or settings.

 

[missy8787]

Have you experienced this with multiple different video callers, or only one specific one? If it's only one person, it could have something to do with that person's phone or settings.

Its unfortunately with multiple people that's what I thought at first too and update just did speaker phone and same issue as video calling cant hear the other caller

 

[mustang7757]

Which app are you using for video calls?

 

[missy8787]

Which app are you using for video calls?

The phone app that comes with the phone and also Facebook messenger and Snapchat and whatsapp

 

[B. Diddy]

As a test, try turning Bluetooth off and then make a video call, in case the device is inadvertently connecting with some device.

 

[mustang7757]

The phone app that comes with the phone and also Facebook messenger and Snapchat and whatsapp

As a test, try turning Bluetooth off and then make a video call, in case the device is inadvertently connecting with some device.

@B. Diddy has a Good suggestion

 

[missy8787]

As a test, try turning Bluetooth off and then make a video call, in case the device is inadvertently connecting with some device.

I tried that and same thing it’s so weird I’ve never had this problem I’m stumped lol

 

[B. Diddy]

Ok, try it in Safe Mode: https://www.samsung.com/us/support/answer/ANS10003495/. You won't be able to use 3rd party apps, but native video calling should still work.