Screen dead. How to factory reset?

[cjcsafbennett]

My sisters Fold 4 is dead. When you open the phone, 98% of the screen is black. Completely unusable. She has her replacement phone and needs to send the broken one back. Is there any way to do a factory reset when the screen is dead? Can I plug it into my Chromebook and do it from there? I'd hate to send it back with all her information still on the phone. The screen on the front of the phone is working, btw.

Any help is appreciated.

 

[trucksmoveamerica#AC]

My sisters Fold 4 is dead. When you open the phone, 98% of the screen is black. Completely unusable. She has her replacement phone and needs to send the broken one back. Is there any way to do a factory reset when the screen is dead? Can I plug it into my Chromebook and do it from there? I'd hate to send it back with all her information still on the phone. The screen on the front of the phone is working, btw.

Any help is appreciated.

You should be able to do A FDR using the front screen.

 

[Andy Reyes2]

Call Samsung 800-726~7864