My wife and I both have the S7 active, we both upgraded a few months ago and we both have been experiencing the same problem.
During use, our phone screen will become completely unresponsive. It doesn't seem to matter which app we are using or if we are using an app at all.
If the screen is unlocked for a period of time it just stopped responding to touch.
If you press the power button to lock the phone and unlock it the phone's screen will respond for a while and become unresponsive again.
I've tried factory resets twice and haven't found a solution.
Has anyone hear of anything like this?
During use, our phone screen will become completely unresponsive. It doesn't seem to matter which app we are using or if we are using an app at all.
If the screen is unlocked for a period of time it just stopped responding to touch.
If you press the power button to lock the phone and unlock it the phone's screen will respond for a while and become unresponsive again.
I've tried factory resets twice and haven't found a solution.
Has anyone hear of anything like this?