Screen losing touch sensitvity

[nstigsell]

Hi all,
I have had my TB since it came out. After a month, I installed Gingerbread Keyboard in leiu of the stock HTC one. About 3 weeks ago, I noticed it was getting harder to press the "P" key. It required almost a dozen presses before it would register. Soon afterwards, I changed back to the stock keyboard, and found that when I press the "P" key, it thinks I pressed the "O" key and types an O. Upon further inspection, I found that the entire right edge of my screen, roughly the width of a pen, lost touch sensitivity.

What do I do? I have Asurion, but don't feel like them shipping me a refurb unit. They already sent me one for a different issue, and it wasn't better. This TB unit has been perfect, very few reboots, lock button is useable. Is there any way they can give me credit towards say a Galaxy Nexus or (gasp!) an iPhone 4S?

 

[dragonsamus]

You shouldn't have to use insurance as long as the phone isn't damaged. Call VZW to get an exchange. Have you tried rebooting the phone?

 

[nstigsell]

Yes, I have tried rebooting. I don't really want to send it in and have them send me back a POS Thunderbolt without Gingerbread and a flush lock button. Is there any way to plead my case to them in order to get an iPhone 4S, even at upgrade pricing ($199)?

 

[dragonsamus]

Yeah, I think you can try calling VZW and telling them what happened to your phone and what you want done to make you happy. Just be sure to be extra nice. Good luck!