Screen sensitivity issues anyone?

[Medly]

I have a new Galaxy S6. I've noticed that screen does not seem anywhere near as sensitive as my old S4. I can't seem to use swype without making mistakes because the screen does not register properly a lot of the time. I have also noticed that if I put the phone down on a surface and try to operate the screen with one finger (without holding the phone) the screen becomes very unresponsive and registeres hardly any touches at all. Has anyone else noticed a similar thing?

Posted via the Android Central App

 

[ChrisG683]

I just wanted to chime in and say that my AT&T Galaxy S6 also had a noticeable change in sensitivity the past few days.

I primarily hold the phone in my left hand and scroll with the left corner of my thumb. I noticed that I was having major issues scrolling all of the sudden, as I tend to drag very lightly on the screen (less fingerprints and smudging). It got worse and the screen would start thinking that I was rapidly tapping rather than keeping my finger held down. The only way to get it to function normally is to put the entire surface of my thumb down, which was a lot less comfortable. A prime example to test if the screen is messing up is to very lightly hold the corner of your finger on a toggle switch. You should see it rapidly toggle the switch on/off like 10 times a second. I was also having issues with light taps just being straight up missed, mostly on the left side of my screen (where I typically scroll).

Rebooting did not help, but I tried the suggested booting into Safe Mode, and I'm happy to say that it has mostly resolved this sensitivity issue. Lightly holding my finger on the screen no longer causes rapid fire tap events, and light taps are not missed nearly as often. I still feel like the screen sensitivity is less than it was before, but it's not nearly as bad, plus I have a tempered glass screen protector on. Hopefully we start to get some patches from Samsung soon.

Edit:
Aaaaand just like that, it's messing up again :/

Edit 2:
And now it's back to working. I don't know what to think anymore.

 

[cbreze]

Try it caseless for awhile. I ended up customizing my folio case by cutting off the left side of the inner plastic holder. Didn't affect the looks at all and I'm happy to be able to use it again. This device does need some type of case to prevent slips.
I stressed over this for two weeks. Droidguy posted a fix. This forum is awesome!

 

[SpenDeR000]

Just like to chime in here and say I have been experiencing screen sensitivity issues on my S6 as well. I've also noticed that it's much worse when using the device on a flat surface. The sides of the screen barely register input at all. You basically have to perform a long press. It's also noticeable while holding the phone, but not nearly as bad, maybe 95% less.

I wiped the system cache and booted into safe mode and still the problem persisted.

This is very strange. I can't tell if it's software or hardware related.

 

[cbreze]

You've tried it with out any case?

 

[SpenDeR000]

Yes. Currently without a case. No improvement.

 

[SpenDeR000]

Has anyone else tried laying the phone on a flat surface to see if it makes it worse? Most people don't actually use their phone that way so I'm thinking more people may have this issue and might not realize it.

 

[ChrisG683]

Taking off the case and laying it flat has had no impact. Still iffy sensitivity in the lower left region of the screen that I touch the most.

 

[ChrisG683]

After some more testing, the issue seems to come and go at random points throughout the day, I haven't really found a catalyst yet.

It's really obvious when using the phone's diagnostic tool "Touch" (type *#0*# into the dialer); when I lightly hold my finger down in, it works perfectly everywhere except for about 15% of the screen, focused in the lower left. Instead of it drawing a line, I get tons of little dots, the exact behavior I get in apps. However I'll try again later and it draws perfect lines.

I'm wondering if it's an app I have installed or something...

 

[cbreze]

I reset mine back to factory 3 times trying to clear the issue. Nothing worked. Then I heard about a case issue and dang if that didn't work. Suffered thru 2 weeks of crap with it. It is so smooth now. I hope you get yours sorted out.

 

[SpenDeR000]

Going without a case is hardly a solution though. That's ridiculous. Besides, the issue persists with or without a case, especially when the device is laying flat. When I set the phone on a table I have to physically push the screen for it to register at all in most areas. I think I'm going to have to take it back in. Something is definitely wrong.

 

[Not_Fog]

Has anyone else tried laying the phone on a flat surface to see if it makes it worse? Most people don't actually use their phone that way so I'm thinking more people may have this issue and might not realize it.

I have the same issue as you Spender000. Oftentimes if I try to do anything while the phone is still on the desk, it will not respond. Sometimes it's better when I pick it up, other times it takes 5 or 6 touches to get any response. I am running Nova, but also ran TW for a couple of days had the same issue. I was wondering if it was my screen protector (Bodyguardz Screenguardz), but some people have said taking it off had no impact, so I think I will leave it on. It seems like I have especially low sensitivity when trying to drag the top drawer down. Super frustrating.

 

[SpenDeR000]

I would recommend leaving the screen protector on as I don't think removing it would help. I am not using one and I'm still having issues.

It is frustrating though. Hopefully it's just a software issue and can be resolved.

 

[cbreze]

Going without a case is hardly a solution though. That's ridiculous. Besides, the issue persists with or without a case, especially when the device is laying flat. When I set the phone on a table I have to physically push the screen for it to register at all in most areas. I think I'm going to have to take it back in. Something is definitely wrong.

I agree it is not a good solution. When I had the issue I would put it in safe mode and all was fine again even with my suspect case on. Then back to normal mode and it would immediately start messing up again. 3 factory resets no help either. I had to press anything on screen 3 to 5 times to get it to register my touch. Annoying as hell so I can relate. FWIW, Verizon wanted to send me a refurb since I was one day past my 14 day limit. Samsung wanted to keep it for 14 days. Then I read about removing the case might help. Lucky for me it fixed it perfectly. I thought great, WTF now tho, as I never go without a case. Its to slippery for one thing. I thought of tape or skinning it. Then I thought maybe it's not the whole case, maybe just the left side as the original poster had mentioned something about that. So I altered the case to remove the left side and dang, can't even tell I did it. Holds the phone fine, no worries and best of all it didn't revert back to crap. Rambling here, but id return it if none of these things have helped. My S6 worked fine flat on a table top as long as the case was off before, now it works fine no matter case or not. Hard to believe Samsung let this slip past them. In a hurry maybe?

 

[SpenDeR000]

Update: gave in and performed a factory reset. No real improvement. I'm going to leave things as stock as possible to see if it magically fixes itself, but I doubt it'll improve. I'm starting to accept this is likely a hardware issue (sigh)

 

[Medly]

Mine was doing the exact same thing but suddenly it seems to be working fine now. Very strange.

Posted via the Android Central App

 

[Not_Fog]

I just talked to Samsung customer service. Absolutely no help. She said they were aware of a screen rotation issue, but I was the first caller she had with a sensitivity issue. She said since a factory reset did not work she would recommend taking it to the Samsung tech center at any Best Buy so they can run diagnostics on it. She also said since I am outside of the 14 day exchange period, my only option to determine if it is a hardware issue is to send it in to the Samsung repair center who have would take approximately 2 weeks. I'm going to wait for the next patch and hope that resolves it..

 

[cbreze]

I just talked to Samsung customer service. Absolutely no help. She said they were aware of a screen rotation issue, but I was the first caller she had with a sensitivity issue. She said since a factory reset did not work she would recommend taking it to the Samsung tech center at any Best Buy so they can run diagnostics on it. She also said since I am outside of the 14 day exchange period, my only option to determine if it is a hardware issue is to send it in to the Samsung repair center who have would take approximately 2 weeks. I'm going to wait for the next patch and hope that resolves it..

When I called she said I was the first to report this issue also, so that's standard policy to deny problems . with this forum being such a small percentage of the millions of users of the S6 id be mighty surprised that they hadn't heard of it before. They also told me to send it off on a 2 week trip to them to check out. Thank god it was only the case for me, got lucky. Customized the case and I'm very pleased with the performance now. You may have to send yours in if all else fails.

 

[Not_Fog]

Anyone have any update on this? Pretty sure it's not Nova... Seems like it has been worse for me in the morning or after my phone has been unused for a longer period of time

 

[SpenDeR000]

It's strange. After performing a factory reset and using stock Touchwiz (which is surprisingly quite good) for the past week or so, the problem seems to have disappeared randomly. I say randomly because immediately after the reset there was little to no change and the lack of sensitivity was still quite noticeable, even while using Touchwiz. It's been 3 days since I've noticed any sensitivity issues, so hopefully it's been resolved.

Basically, I can't say for sure if it was Nova or not. It seems unlikely. If you're desperate you might want to try a factory reset and start from scratch using the phone in as stock a state as possible. I really love Nova, but this newest version of Touchwiz is more than usable and I'm more than willing to live with any minor UI/Launcher grievances if it means this phone runs silky smooth as intended.