screen staying on during call

[gebco]

Hello all,

It seems lately that my phone screen stays on during a call. Is there a setting for this? Perhaps it is the proximity sensor malfunctioning; is there an app to test this?

 

[Tim1954]

Dial *#0*# and that should get you into service mode, you can test hardware there...

 

[Michael Detwiler]

Hello all,

It seems lately that my phone screen stays on during a call. Is there a setting for this? Perhaps it is the proximity sensor malfunctioning; is there an app to test this?

Have you rebooted to see if that fixes the issue?

 

[gebco]

Thanks for the replies. And I broke my own first rule of it doesn't work properly what do I do before asking someone for help. I didn't reboot. Which I have done. Which resolved the problem.
But I am happy to have the code for hardware check. Thank you @Tim1954

 

[Tim1954]

A reboot and cache partition wipe solves most minor bugs. Best place to start I reckon! Glad your issue has been solved

 

[GSDer]

Dial *#0*# and that should get you into service mode, you can test hardware there...

and cache partition wipe solves most minor bugs.

Those might all be great suggestions - but they don't apply here. Perhaps the Dialer code is carrier-specific but it certainly doesn't work on Verizon.
And there is no cache partition on this device; there hasn't been a cache partition on any device using the A/B partition scheme.

 

[Tim1954]

Ah so! The code is the Samsung one, if you google the secret code for your particular phone, you should get the correct one (if available). Some carriers block the function..

I didn't know about the cache partition thing... You live and learn...I must have the wrong phone..?

https://www.technobezz.com/fix-google-pixel-2-performance-issues/

 

[Morty2264]

Thanks for the replies. And I broke my own first rule of it doesn't work properly what do I do before asking someone for help. I didn't reboot. Which I have done. Which resolved the problem.
But I am happy to have the code for hardware check. Thank you @Tim1954

So glad everything is working well with your Pixel 2 now! I'd imagine that the screen staying on during a phone call would not only be inconvenient but also problematic!

Also, don't worry about breaking your rule! We're glad the reboot was the fix to the issue.