Screen stays off after phone call

[Easton091]

After my phone call is over I remove phone from my face and screen stays black. I have tried to hit the home button and power button. After a minute or so it comes back on. Any suggestions??

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[ishore99]

After my phone call is over I remove phone from my face and screen stays black. I have tried to hit the home button and power button. After a minute or so it comes back on.

I am having the same issue. Seems to have just started.

 

[Easton091]

Its damn annoying

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[ishore]

Its damn annoying

I agree.

 

[DenverCZBob]

Have you tried clearing the data on the phone app?

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[Easton091]

Have you tried clearing the data on the phone app?

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Just cleared it. I will let you know if it worked

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[ishore99]

How dis you clear it? I cannot find rhe phone app.

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[Easton091]

How dis you clear it? I cannot find rhe phone app.

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Applications then slide to the right to all apps

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[Easton091]

Works so far....thanks

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[Easton091]

Well back to not working

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[Easton091]

Anyone else experience this?

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[mjfalcone90]

I have the same issue ... it seems like the only way I can get the screen back on is holding near a light source. If some knows how to fix this please share

 

[PittiesRule]

There is a setting for putting the phone to sleep when it senses it is near your ear during a call, I forget what it's called but I'm betting if you turn that off it will fix the problem...... Sorry for not being more of a help,I'll dig through the manual and see if I can find it

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[Easton091]

I have the same issue ... it seems like the only way I can get the screen back on is holding near a light source. If some knows how to fix this please share

Verizon said the proximity sensor is bad. Getting new phone

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[Jodiuh]

I have this issue as well.

 

[grpweld]

I'm having the same problem, did anyone find a fix yet?. This is more than annoying!!

 

[CodyAB30]

Same issue. Just started a couple weeks ago and I've had the phone since December. Very annoying. Going to talk to Verizon this week. If they replace the phone would it be with a refurb or would they send a new one? I've had bad luck with refurbs in the past and don't want another one!

 

[HighOnHops]

Had the same issue and it turned out the proximity sensor was bad. I did get a replacement from VZW that is a refurb that fixed my issue. I would suggest calling VZW or visiting a store.

 

[Lisa McKim]

Same issue started for me recently and I have had my phone for about 10 months now. This fix worked for me on the first try and I have not experienced the issue again:
Open the Phone App - use the soft key for Menu-Call Settings - Uncheck "Auto screen off during calls". Hope this helps.

 

[CodyAB30]

Its the proximity sensor. Hardware issue so there really isnt a fix besides replacing the phone. Had the same thing happen about a month ago. Talked to Verizon and they sent a refurb out the same day as a warranty replacement. You could turn the setting off as suggested above, but that really doesnt solve the problem.