Screen turns on while on a call?

[ggt]

My screen keeps coming on while on a phone call, my face then touches the screen which causes it to hang up, dial other numbers, turn the speakerphone on, gets quite annoying. I've looked at every setting possible to prevent this, am I missing something? Any ideas/help would be greatly appreciated. No root, using Nova Launcher. Thanks in advance.

 

[Grabber5.0]

I've noticed that too. When I'm talking on my OnePlus 8 with phone to my ear, I'll notice the screen turning on. Usually if I push the earpiece closer to my ear it will turn back off. I wonder if it's a software setting they can tweak or if the sensor isn't quite good enough. I do not have a screen protector installed, which is the most common cause I see posted on various phones.

 

[ggt]

No screen protector on mine either, getting more annoying each day, constantly turning on the speakerphone. I hope it gets fixed through an update?

 

[Morty2264]

No screen protector on mine either, getting more annoying each day, constantly turning on the speakerphone. I hope it gets fixed through an update?

I was going to ask if you had a screen protector installed. Are you using a case? Sometimes tight-fitting cases or screen protectors can cause this sort of thing.

 

[Morty2264]

@mustang7757 you had a good suggestion for a user who had a similar issue with the screen turning on during a call.

 

[mustang7757]

I heard back in January it was a issue , can try safe mode and make a call see if it still happening otherwise have to wait for a update to see if it fixes it

 

[ggt]

I do have a case, nothing with extra protection, just a thin one protecting the back. I'll test it and see if the issues don't happen with the case off.

 

[Morty2264]

I do have a case, nothing with extra protection, just a thin one protecting the back. I'll test it and see if the issues don't happen with the case off.

Keep us posted on what happens!

 

[ggt]

Taking the case off, made no difference? Same issues.

 

[Morty2264]

Taking the case off, made no difference? Same issues.

Oh, no! I'm sorry to hear that. Have you tried Safe Mode yet?