Screen turns on while on a call?

ggt

Active member
Jan 14, 2011
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My screen keeps coming on while on a phone call, my face then touches the screen which causes it to hang up, dial other numbers, turn the speakerphone on, gets quite annoying. I've looked at every setting possible to prevent this, am I missing something? Any ideas/help would be greatly appreciated. No root, using Nova Launcher. Thanks in advance.
 

Grabber5.0

Well-known member
Nov 24, 2011
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162
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I've noticed that too. When I'm talking on my OnePlus 8 with phone to my ear, I'll notice the screen turning on. Usually if I push the earpiece closer to my ear it will turn back off. I wonder if it's a software setting they can tweak or if the sensor isn't quite good enough. I do not have a screen protector installed, which is the most common cause I see posted on various phones.
 

ggt

Active member
Jan 14, 2011
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No screen protector on mine either, getting more annoying each day, constantly turning on the speakerphone. I hope it gets fixed through an update?
 

Morty2264

Ambassador
Mar 6, 2012
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No screen protector on mine either, getting more annoying each day, constantly turning on the speakerphone. I hope it gets fixed through an update?

I was going to ask if you had a screen protector installed. Are you using a case? Sometimes tight-fitting cases or screen protectors can cause this sort of thing.
 

mustang7757

Super Moderator
Moderator
Feb 6, 2017
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I heard back in January it was a issue , can try safe mode and make a call see if it still happening otherwise have to wait for a update to see if it fixes it
 

ggt

Active member
Jan 14, 2011
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I do have a case, nothing with extra protection, just a thin one protecting the back. I'll test it and see if the issues don't happen with the case off.
 

Morty2264

Ambassador
Mar 6, 2012
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I do have a case, nothing with extra protection, just a thin one protecting the back. I'll test it and see if the issues don't happen with the case off.

Keep us posted on what happens!
 

ggt

Active member
Jan 14, 2011
40
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0
Taking the case off, made no difference? Same issues.