Screen wakes up when receiving text messages

[Celtic96]

Tried that, just audio notification, no screen wake up, no edge lighting...

 

[mustang7757]

Tried that, just audio notification, no screen wake up, no edge lighting...

Ok something off here.
Go into settings >tap apps>3 dots tap scroll to reset app preference see what happens then we can try something else

 

[Celtic96]

Argh...nothing still! Maybe my new phone is defective?

 

[mustang7757]

Argh...nothing still! Maybe my new phone is defective?

It seems something off .
Is your phone pretty much stock no launcher or applications to change system settings?

 

[Celtic96]

Brand new from Verizon..literally just got it on Thursday and haven't really done much to it. Did Smart Switch with old phone to get contacts and some pics. But not much else. Added like 3 other apps, created internet bookmarks and have spent the rest of the time trying to get basic notifications to work.

 

[mustang7757]

Brand new from Verizon..literally just got it on Thursday and haven't really done much to it. Did Smart Switch with old phone to get contacts and some pics. But not much else. Added like 3 other apps, created internet bookmarks and have spent the rest of the time trying to get basic notifications to work.

Ok thanks for that.
You can also try reset settings undo anything that got changed and to access that go settings >general managment and tap reset and if that doesn't work I like you try a different message app like andriod message see if it happens there

 

[Celtic96]

Thank you for your time. Earlier today I tried the reset settings and still the same thing happened (or didn't happen I should say) I might try a Verizon store and see if they can help. It's so frustrating when the phone can't handle basic functions.

 

[mustang7757]

Thank you for your time. Earlier today I tried the reset settings and still the same thing happened (or didn't happen I should say) I might try a Verizon store and see if they can help. It's so frustrating when the phone can't handle basic functions.

Your welcome ! Yeah definitely try that , let me know if you get it fixed .

 

[Celtic96]

Update for you: I went to 2 Verizon stores this weekend and they basically said my brand new Galaxy S10 was defective. Would explain why Edge lighting was not working and the screen wake up wasn't working and other things as well. I was able to get a replacement and although I haven't gone back to set everything all back up yet, it appears to be working better than the other one. So, for that anyway, problem solved. Sometimes it really is just a defect unfortunately. I already had spent too much time trying to figure it out, so am happy for now with the replacement which is also an S10. Fingers crossed!

 

[mustang7757]

Update for you: I went to 2 Verizon stores this weekend and they basically said my brand new Galaxy S10 was defective. Would explain why Edge lighting was not working and the screen wake up wasn't working and other things as well. I was able to get a replacement and although I haven't gone back to set everything all back up yet, it appears to be working better than the other one. So, for that anyway, problem solved. Sometimes it really is just a defect unfortunately. I already had spent too much time trying to figure it out, so am happy for now with the replacement which is also an S10. Fingers crossed!

That's great
Thanks for coming back with a update , now you can enjoy your phone.